Member Business Practices and Compliance

freeC's Client

Case files

• Keep abreast of the trend of business practices, trend of Members and/or any uprising issues.
• Research, investigate, communicate with Member, collect & analysis the provided information from Members, complete issue resolution by recommendations.
• Do review the Lifetime Volume to make sure that the qualifications are valid and not a result of volume manipulation. Assess whether a qualification should be approved or denied.
• Strive to complete MPC files within target timeline.
• To handle the complaints/inquiries regarding to non-compliance practices from Member & related internal departments.

Member Communication & Education

• Manage complete training project including project scope, schedule & quality
• To provide guidance & training to Members and drive Members education programs

Nutrition Club

• Carry out Nutrition Club Ambassador program. To monitor the accuracy and provide feedback on the Nutrition Club Visit program
• In charge NC registration to make sure following the Nutrition Club guidelines & Directions
• Participate in the other initiatives related to Nutrition Club practices to raise awareness of Members in understanding and complying with the company’s guidelines.

Event Compliance

• Ensure that all Member’s presentation and testimonials comply with all company’s internal regulations/SOPs applied to various events; at utmost transparent and non-bias manner through both direct & in-direct methods.
• Travel as the need arises to attend Company & Member conferences/events dealing with dedicate and violated issues and participate as a trainer/spokesperson and otherwise on Member Business Practices and Compliance worldwide seminars.

Others

• Address the ad hoc tasks when necessary as requested by MPC Supervisor or Head Department.
• Report to MPC Supervisor, escalated issues and ensure consistent application of our rules in Vietnam;

ORGANIZATIONAL RELATIONSHIPS:

• Interacts with all levels throughout organization; including MPC/Regional staff, company independent distributors, and vendors.

Skills

• Dynamic and proactive to learn
• Strongly customer oriented and owns excellent customer service experience; experience in MLM Company would be a plus.
• Fluent English capabilities especially in reading and writing. Good verbal & written communication skills in Vietnamese.
• Good administrative skills with hands on computer skills, MS Office.
• Able to organize workload for effective implementation.
• Ability to solve problems and challenges and carry out responsibilities under minimal supervision.
• Excellent organizational, interpersonal and communication skills. Must be self-motivated and highly attentive to details and follow-up.
• Ability to work under deadline pressure, while maintaining a positive, professional attitude in a very fast-paced environment.

Experience:

• Preferably with at least 1 year working experience

Education:

• University graduate.