IT Support (English/Japanese)

freeC's Client

• Manage and improve internal IT operations for employees in Japan and Vietnam.
• Evaluate, implement, and maintain SaaS tools and IT equipment based on business needs.
• Administer tools such as Google Workspace, Microsoft 365, Slack, Notion, and IDaaS.
• Manage employee devices, IT assets, and endpoint systems.
• Support account management, access control, onboarding, and IT documentation.
• Coordinate with internal teams, vendors, and external partners to optimize IT workflows and operations.
• Support internal IT security and recommend new technologies to improve productivity.

REQUIREMENTS

• From 3 years of experience in Corporate IT, Internal IT, Information Systems, IT Administrator, or related positions.
• Hands-on experience evaluating, implementing, or operating SaaS tools and internal IT systems.
• Experience managing employee devices, IT assets, and endpoint management tools.
• Basic knowledge of Windows and macOS setup, administration, and troubleshooting.
• Experience administering tools such as Google Workspace, Microsoft 365, Slack, Notion, IDaaS, or similar platforms.
• Understanding of account management, access control, permission settings, and user lifecycle management.
• Experience creating operation manuals, onboarding documents, user guides, or internal policies.
• Good communication skills in English or Japanese (JLPT N3+ preferred).
• College or university degree required.

Nice to Have

• Experience leading SaaS rollout, migration, or replacement projects.
• Experience implementing IT tools from evaluation through company-wide deployment.
• Experience with MDM or endpoint management tools such as Intune, Jamf, Kandji, or similar solutions.
• Knowledge of IDaaS, SSO, SCIM, or access management platforms.
• Experience supporting IT operations in multinational or remote-working environments.
• Experience working with Japanese companies or Japanese teams.
• Experience improving workflows through automation, scripting, or no-code tools.
• Basic understanding of IT security, endpoint protection, SaaS security, and access management.
• Knowledge of networking devices, firewall, VPN, or office IT infrastructure.

• Annual compensation of 13.5 months' salary
• Supportive and flexible work environment focused on outcomes rather than micromanagement
• Health insurance and yearly medical check-ups
• Modern office setup with open-space design
• Stable, long-term career path developing high-quality proprietary products