IT Support

CMC TSSG

JOB DESCRIPTION:

• Supports the timely implementation of Global/Regional IT initiatives at the site
• Managing and maintaining the hardware inventory end to end process
• Troubleshoot computer and device hardware related to end-users
• Install and configure Microsoft products (Windows, Office365, …)
• System administration about Windows Server; File Server
• Ensures onboarding new hire’s process

JOB REQUIREMENT:

• Graduated BA or BS degree in Computer Science, Engineering or related major 
• Have at least from 3-5 years working experience in support to end users in PC and Mac & across multiple domains
• Experience with the Service Now ticketing system and troubleshooting hardware/software /mobile devices
• Excellent spoken English is a must.
• Ability to provide step-by-step technical help, both written and verbal

• Highly competitive salary and bonus, plus several additional benefits
• Earnings up to 13 months salary/year ​​(including salary and bonus for personal KPIs)
• Productivity bonus added according to the business results of the Company
• Welfare package of Holiday, Tet, Group‘s birthday 9 million/year
• Consider periodic salary increases once a year. Or an unexpected pay rise based on personal accomplishment
• Opportunity to work on challenging international projects
• Being part of a rapidly expanding organization
• Possibility to gather certificates and participate in world-class courses
• Have a certificate related to Cloud AWS (AWS Certified Solutions Architect, AWS Certified SysOps Administrator) 
• Have a certificate related to hypervisor technologies (VMware, Hyper-V, Xen)
• Experience in designing, building, and operating enterprise scale IT infrastructures.
• Familiarity with discovery and migration toolkits.