Customer Service Relationship
YVES ROCHER

Toàn thời gian
Tuyển 1 người
2 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 15/09/2023

Địa điểm làm việc

  • 16 - 18 Hai Bà Trưng, Bến Nghé, Quận 1, Tp. Hồ Chí MinhXem bản đồ

Mô tả công việc

  • Understand, execute and analyze digital marketing KPIs, using a multi-channel strategy of Content Management, campaign planning, social media, CRM and Digital Media Buying
  • Use social media to engage consumers, respond to questions, and promote company initiatives.
  • Derive customer insights from data and provide intelligence to support CRM initiatives.
  • Ensure CRM communications and database segmentation are effective for targeted marketing.
  • Monitor customer data capturing, quality, sales activities, and sales performance.
  • Enhance CRM program, in link with e-CRM and other digital aspects.
  • Ensure integration of interactive and CRM strategies with other departments
  • Handle effectively the distribution of DM, eDM, SMS, Zalo…
  • Keep tracking CRM performance and proactively propose for further improvement.
  • 2 years of experience in retail industries
  • Excellent analytical, and problem-solving skills and numerical sense
  • Strong communication skills
  • Fluent in English and Vietnamese

Kỹ năng

Customer Relationship Management (CRM)

Ngành nghề

Giới thiệu về công ty
YVES ROCHER
Hồ Chí Minh
1-50 nhân viên
Hồ Chí Minh
1-50 nhân viên
Retail

Giới thiệu

Yves Rocher has been present in Vietnam for over 10 years. The brand has 45 branches and more than 300 employees across the country (Hanoi, Haiphong, Danang, Ho Chi Minh City, Binh Duong), and is headquartered in Ho Chi Minh City. An initiator of plant-based cosmetics, Yves Rocher wishes to offer his customers accessible products made from natural ingredients.


Unique business model


Over 60 years ago, the Yves Rocher Brand created a cosmetic born from a unique know-how that combines a commitment to nature, respect for communities and a passion for well-being while allowing people to reconnect with their true nature.


Both a botanist, manufacturer and retailer, Yves Rocher is the only global brand of beauty products to choose to control the entire life cycle of its products: from the plant to the skin of its 30 million customers. It is thanks to this specificity that the Brand is a pioneer in the protection of the environment.

Địa chỉ

16, 18 Hai Bà Trưng, Bến Nghé, Quận 1,Xem bản đồ