Box Technical Helpdesk (Japanese)

freeC's Client

• Act as a Tier 2 Technical Support member, working closely with Tier 1 and the Customer Success team via the ticketing system.
• Escalate complex or unresolved issues to Box’s Technical Team (Box Japan) when necessary.
• Investigate, analyze, and resolve technical issues related to the Box platform.
• Validate and test solutions, evaluate new Box features, and handle other technical support tasks as required.

REQUIREMENTS

• Hands-on experience in operating or supporting SaaS platforms such as Box, Google Workspace, Microsoft 365, or similar services.
• Strong technical skills in API integration, with the ability to connect Box to external systems.
• Proficiency in at least one programming language (JavaScript or Python preferred) and solid knowledge of JSON.
• Japanese language proficiency at JLPT N2 level or above, with the ability to communicate effectively in a professional environment (listening, reading, and writing are prioritized).
• Ability to explain technical concepts clearly and effectively to non-technical users.
• Curious mindset with a strong willingness to learn, especially about cloud-based services and SaaS products similar to Box.

Additional Information

• Prior experience with Box is not required; comprehensive training will be provided after onboarding.
• This position operates at the Tier 2 level, collaborating with Tier 1 through a ticketing system such as Salesforce or ServiceNow.

Flexible Working & Health Care

• Flexible working hours
• Competitive annual leave policy after probation
• Remote work policy according to company regulations
• Monthly flexitime allowance
• Special working-hour support for female employees with infants
• Full social, health, unemployment insurance and additional healthcare coverage

Fair & Transparent Policies

• Weekends off and overtime compensation in accordance with labor law
• Performance reviews conducted twice a year
• 13th-month salary and performance-based bonuses
• Holiday and achievement-based rewards

Open Culture & Dynamic Environment

• Company trips, team building activities, sports day, and year-end events
• Monthly Happy Hour and club allowances (sports, wellness, music, etc.)
• Modern office environment with complimentary drinks
• Flat structure, open communication, and supportive management

Learning & Career Growth

• Free technical and soft-skill training programs
• Access to an online learning system with thousands of courses
• Opportunities to attend workshops, seminars, and tech talks
• Work alongside experienced engineers who have built and operated large-scale, global products