Assistant Manager
freeC's Client

Toàn thời gian
Tuyển 1 người
Hồ Chí Minh
Đăng tuyển ngày 28/07/2022

Mô tả công việc

  • Assist OM to manage an Inbound team comprised of Team Leaders, Trainer, QA, and CS agents in all aspects of a call center context.
  • Supervise dynamic team to support company’s client managed services to team members through rostering, monitoring, briefing, coaching, and others. 
  • Plan and execute strategic operations through forecasting, rostering, monitoring, briefing, coaching, and others.
  • Report to Operation Manager/ General Manager for any abnormalities in the operation.
  • Handle escalation cases from customers to ensure the due process has adhered properly with the highest customer service-oriented mindset.
  • Follow and make sure all team members have actively involved in activities Service Improvement and Motivation Program.
  • Make sure all team members are actively involved and work closely to achieve team and individual KPIs.
  • Develop personal performance and team members such as training, briefings, seeking information latest, and others.
  • Monitor and make sure all members of the team are actively involved in the activities of Quality Service Management and Assessments.
  • Doing the responsibility and authority by the business processes defined by the company’s Client.
  • Provide Activity Report as a Team performance report daily, weekly, and monthly bases.
  • Attend Weekly meetings with Clients to share insights and highlights of operation.
  • Attend to ad-hoc tasks as assigned by Operation Manager or Client.
  • Male/Female 28-36 years old.
  • College degree or higher.
  • Have 1+ years experience in the same position.
  • Have 2+ year-experience in leading an in-bound team in a Call Center environment.
  • Strong determination in KPI achievement.
  • Disciplined and high motivated to motivate and encourage the team for improvement.
  • Experience in managing to performance targets desired.
  • Be able to work independently on multiple concurrent initiatives.
  • Have a strong personality, leadership, and people management skill.
  • Good at English both written and spoken.
  • Good at Microsoft Office skills.

Nice to have:

  • Experience in BPO.
  • Experience in Tourism/Hospitality/Aviation.

Kỹ năng

Management
Administrative Assistance

Quyền lợi

  • Attractive Salary and Benefits.
  • Performance appraisals every year.
  • Performance bonus twice a year.
  • Various training on best practices and soft skills.
  • Diverse career opportunities in various industries and products.
  • Company trip, big annual year-end party every year, team building, etc.
  • Working time: Monday – Friday, and Saturday every 2 weeks (9 AM – 6 PM), working 24 days/month.

Ngành nghề

Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
https://freec.asia/
Hồ Chí Minh
101-300 nhân viên
https://freec.asia/
HRTech
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ