Technical Support

AdStart Media Pte. Ltd

We are offering an immediate opening for an Affiliate Technical Support based in our Ho Chi Minh office. The vacancy is ideal for technically skilled candidates with excellent interpersonal skills for the Technical Support position. You will troubleshoot technical issues, provide timely feedback, and support the roll-out of new applications, among other duties. You must be able to work as part of a team and be able to communicate at all levels as well across all functions. You also can quickly shift gears between projects, and never have any trouble finding more work to do.

YOUR MAIN DUTIES: 

• Solve IT support requests directly from employees
• Manage client accounts and set up integration links
• Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
• Create IT guides and ‘how to do’ manuals 
• Conduct Daily / Monthly / Yearly traffic reports 
• Analyze big chunks of traffic data and its performance 
• Research, integrate and troubleshoot third parties for optimization of workflow
• Work closely with tracking tools & platforms, such as HasOffers, Affise, Cake 
• Set up server to server & API integrations from scratch 

• English fluency is a must
• Mandatory experience working with tracking platforms, preferably Affise, other ones will be considered relevant too
• Experience in managing API and S2S integrations
• Experience in Affiliate Marketing/Digital Advertising is not mandatory but desired
• Basic knowledge in analyzing API callbacks 
• Knowledge & understanding of Digital Marketing industry
• Good skills in analyzing, diagnosing and troubleshooting issues
• Experience in handling documents and working with service providers
• Passion and enthusiasm for supporting everyone
• Willing to learn new things

• English speaking multi-cultural environment
• Flexible working time
• Attractive salary and benefits
• Premium medical insurance package (option to extend to family members)
• Annual staff health-check
• 14 annual leave days and 5 paid sick leave days
• Eligibility for Employee Stock Option Plan
• Annual Performance Review (2 times/year)
• English classes/Toastmasters Clubs
• Various trainings on soft-skills and best practices
• Annual company trips, year end party and regular team-building activities