Support Lead / Bridging Engineer (BrSE)

Silicon Stack Pty Ltd
1500 - 2500 USD
82 Trần Huy Liệu, Phường 15, Phú Nhuận, Thành phố Hồ Chí Minh, Vietnam
Toàn thời gian

Mô tả công việc

The Opportunity 

Silicon Stack has an immediate requirement for a Support Lead / Bridging Engineer working with our customer – Kraft Heinz Corp. – Japan, and our team based in Vietnam (HCM City) to deliver maintenance and support for existing legacy systems which comprises of Excel and MS Access system. This role also require the candidate to identify opportunities to suggest new development projects to convert existing Excel and Access system into the standard non-core Web applications.  

This role require candidate to have fluent verbal and written communication in Japanese and Vietnamese/English. 

This role is a Lead role for a new market that Silicon Stack expanding into, so there will be opportunities for candidates to travel to Japan and possibly South Koera to build customer relationship and additional team members. 

Due to COVID-19 pandemic, this role will require candidate to work from home and working remotely with our teams in Australia, Vietnam and India. 

The Job will comprises of the following tasks similar to other Support Lead for Australia and NZ market 

Bridging Engineer and Business Analyst:  

  • Work closely with the business owner to deliver the projects and features
  • Initiate and support Agile development of scrum multi-function teams
  • Gathering and analyze the requirements from business owner
  • Actively participate in Agile processes including planning and estimation
  • Work closely with User Experience specialists, designers, developers, and testers to provide clarification when required
  • Organize a weekly meeting for Non-Core Supply Chain and OPS project
  • Create formal user stories based on functional and non-functional requirements
  • Make sure SNOW is up to date 

Support Lead for Maintenance & Support: 

  • Handle SNOW tickets
  • Respond in a timely manner to service issues and requests
  • Talk team members or clients through a series of actions, either MS Team, Email, or over the screen share, to help resolve issues
  • Provide support, including procedural documentation and relevant reports
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion
  • Prioritize and manage many open cases at one time
  • Rapidly establish a good working relationship with other teams and end-user, such as software developers
  • Resolve Source Code Issue
  • Optimize Application Code
  • Release new functions/changes
  • Ensures prolonged life of a system
  • Improve reliability of the application 

Yêu cầu

- Good communication in Japanese (Japanese N2)

- Have at least 2 years of experience in the same position

- Good knowledge in Java or .Net

About you:

We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

If you are interested in joining our global team working with some of the most exciting SMB to large corporations around the world, then send your resume via freeC.

When you join our high-performing diverse team, you will be part of a culture which values innovation and your individual contribution. 

Quyền lợi

- Bonus: Annual bonus (13th salary), Performance bonus.

- Health insurance.

- Laptops provided.

- Annual company trip.

- Friendly environment, great working location, extra leave days, working from home.

- English working environment, Australian clients, onsite opportunities in Australia.

- Working time: Monday - Friday. Flexible working hours.

Tạo thông báo việc làm

Chúng tôi sẽ gửi email cho bạn khi có việc làm mới tương tự

Công việc tương tự

ICHIGO VIỆT NAM logo

Giảng viên tiếng Nhật part-time

ICHIGO VIỆT NAM

Thỏa thuận

Raksul Vietnam logo

Project Manager/ BSE

Raksul Vietnam

2000 - 4000 USD

ASILLA Việt Nam logo

Product Manager

ASILLA Việt Nam

Thỏa thuận

Japan Quality Co.,Ltd logo

Test Engineer (Japanese Knowledge from N3~)

Japan Quality Co.,Ltd

500 - 1000 USD

Japan Quality Co.,Ltd logo

Test Engineer (Japanese Knowledge from N5~)

Japan Quality Co.,Ltd

450 - 1000 USD

WILLER VIETNAM CO., LTD logo

Quản lý BP CSKH kiêm hỗ trợ phát triển kinh doanh

WILLER VIETNAM CO., LTD

Thỏa thuận