Store Supervisor - Global Fashion brand

ManpowerGroup Viet Nam

Shop floor & Sales Management: 

• Plan the daily planners in advance, ensuring that the following areas are covered at all times (Shop floor, Fitting room, Cash Desk)
• Managing and motivating the team to increase sales and ensure efficiency. 
• To be aware of the daily and monthly budgets to meet and exceed them. 
• To communicate with the management team on a daily basis with information regarding personnel, product and procedures. 
• To ensure standards are maintained during the day and at closings. 

Team Management 

• To lead and keep a high level of motivation within the department 
• To guarantee adequate induction and follow-up on training for new team members 
• To assist in the development and retention of an effective team 
• To get involved in performance management of sales assistants (I.e., sickness/ absence, lateness, returns to work, etc.,) 

Customer Service 

• Ensure a high level of customer service is offered in the store 
• Monitor and support customer service action plans 
• Solve and manage customer issues as they arise and refer to the senior management team when necessary. 
• To understand and reinforce the company return policy. 
• Understand and reinforce the company return policy |
• Support customer service with product knowledge and awareness of the new arrivals, Replenishment of best sellers & Offering alternatives 

Health and Safety 

• Ensure good housekeeping to be maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens. 
• Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them. 

• Graduated from college or university. 
• At least 1-2 years experience in the same position (preferred in fashion retail) or at least 6 months experience as a leader. (internship/part-time experience will be considered) 
• Fluent in English is a must 
• Leadership skill 

• Attractive salary & 13th-month salary
• 12 annual leaves per year 
• Local and International training course 
• Good opportunities to learn working experiences in the professional, global environment  
• Specific benefits: Full health insurance package purchased by the company