Solution Implement Specialist

FBVN - Hanoi Branch

This position will have the opportunity to join the exciting and expanding solution business. Responsible for implementation of proposed & designed solutions based on deep knowledge of proposing technology area / product for a high level of customer satisfaction. This role requires an individual with high level technical experience, capable of making intuitive high-level decisions for solution implementation. You will lead and be accountable for comprehensive, end-to-end Implementation for Enterprise Solutions. 

Accountabilities

Role and Responsibilities:

• Adhere to follow Fujifilm Business Innovation transition and project management
• Take a solution products responsibility (maybe cross-functional, cross-organization, cross-service, involving 3^rd parties) to takeover solution delivery to the customer
• Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions as part of the Professional Services processes
• Participates in technical discovery, kick-off meetings with customers
• Manage and deploy POC to customer, responsible for managing quality, delivery time, cost of project and leading them to success
• Solutions documentation completed in full, with formal testing, sign-off and handover capability enabled
• Manage risk during implementation and on-going operations
• Drive strategies to minimize calls and improve response time, resolution time of software problems
• Performs other duties as assigned 

Must have:

Position Knowledge and Capabilities

• A detailed technical and customer-relevant understanding of all provided solutions
• Strong customer management skills
• Manage and deliver projects on schedule, with a high level of customer satisfaction
• Continuously develop and maintain excellent skills within the business solutions domain in Fujifilm Business Innovation Vietnam
• Strong communication skills – spoken, written
• Strong analytical and problem-solving skills
• English fluently – spoken, listening, and written

Professional Experience

Min 2 years of experience in Enterprise IT environment

Experience in working as pre/post-sales role… is preferred

Knowledge of general computer network, Operating Systems

Nice to Have

Experience

• Utilizing strong scripting skills in well-known languages or similar scripting skills

Education/Academic Qualifications

• Bachelor’s degree in Computer Science, or a related field, or equivalent experience
• Relevant technology certifications

• High basic salary
• Travel by taxi
• Phone Allowance
• 12-21 Annual Leave per Year
• Professional Training
• Promotion
• Insurance 24/7 covered by PTI
• Social Insurance, Health Care Insurance, Unemployment Insurance and other benefits as regulated by Labor Law
• Yearly bonus
• Company Trip/Team Trip
• Health Check annually