Software Support Engineer (Junior/Middle)

Ekino Vietnam

Bolloré Group

Driven by a strong entrepreneurial spirit and the desire to create a link between people and their environment, Bolloré group associates humanism with a results-based culture.

Thanks to its family shareholding stability, the Group has been conducting a long-term investment and visionary strategy for the past 200 years.

Operating in 143 countries with 80 000 employees generating more than 23 billion dollars revenue, Bolloré group is now holding strong positions in each of its business lines: transportation and logistics, communications and media, electricity storage and solutions.

B' Information Services is a Bolloré Group company based in Paris, delivering and implementing IT solutions for the Transportation, Logistics and Energy business line with 400 employees globally (Paris, Singapore, Ho Chi Minh, Montreal, Johannesburg, Abidjan...).

B' Information Services in Vietnam

Looking to grow our development teams in Vietnam, B' Information Services engages in a collaboration with Ekino Vietnam, part of Havas Group / Bolloré Group.

Our team in Ho Chi Minh City is specialized on Microsoft .Net technologies (ASP.Net MVC, Winforms, API, Azure, Xamarin, Knockout JS...), ESB platform (Webmethods, Java...) and deliver projects using Agile methodology.

Working with B' Information Services you’ll have the opportunities to develop your skills and career in an exciting workplace in touch with an international and innovative environment.

Main tasks and activities

The Software Support Engineer participates in the maintenance stage of a portal application in operational condition, from end to end in compliance with Service Level Agreements.

The main missions will include but not be limited to:

• Take charge of incidents and requests; process and monitor them until they are completed;
• Analyze the root causes of the interrupted or degraded service; solve/ communicate with level 3 support teams;
• Resolve the major or recurring incident problems;
• Monitor the application (alert and performance);
• Coordinate with other teams in connection with the portal (key-user, support, build, project ...);
• Communicate the state of the service on incident and operation;
• Ensure the proper execution of operational tasks;
• Write post incident reviews following major incidents and deliver reliable actions;
• Proactively initiate the ideas, actions to improve the quality of the service;
• Update the portal documentation and transmit knowledge to the level 1 support teams (helpdesk & monitoring).

Reporting line

• Direct reporting to Support Manager based in Ho Chi Minh City

Working time:

• 5 days - 40 hours/ week (including weekend and national holidays), which is divided into 3 shifts:
• Shift 1: 06:00 AM - 02:00 PM
• Shift 2: 02:00 PM - 10:00 PM
• Shift 3: 10:00 PM - 06:00 AM
• The specific weekly working schedule will be assigned by the Support Manager.

Skills & Required knowledge

• Basic knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL) methodology
• Keen to learn new technology (MS Azure, MS service…)
• Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights is an advantage.
• English skills: Reading and writing well; Basic listening and speaking
• Have analyzing, logical thinking, and problem-solving skills to identify the issues among multiple integrated data flow
• Nice-to-have knowledge: cloud services, micro-services, network, and concept of application architecture (flow, network equipment, esb, API...) or other IT network, system, hardware

Professional background

• Fresher or 1-2 years of experience in similar role (software support engineer, application administrator)
• Cloud Azure and Kafka knowledge and/or certifications are advantageous.

Why B' Information Services?

• Being pioneer to contribute to the team development with long-term vision
• High ownership working environment: You will take full responsibilities and control of your missions contributing to the team success in a daily collaboration with Paris teams
• Continuous skill improvement with new technologies, challenging projects, on-the-job coaching, knowledge exchange with technical experts, and training programs (locally and in Paris)
• Annual performance review: recognize your efforts and identify development/ improvement needs
• Be secured in your mind with employee’s care: private healthcare insurance package, medical check-up, allowance support...
• Great-place-to-work activities (company trip, sport clubs...): enhance teamwork spirit and facilitate your work-life balance
• Opportunity to participate in global events (Hackathon, Seminar, Innovation Factory...)