QA Manager
freeC's Client

Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
Hồ Chí Minh
Đăng tuyển ngày 23/12/2022

Mô tả công việc

  • Review recorded and live calls to ensure that proper steps were taken, assessing representatives’ compliance to process and adherence to procedures/ scripts.
  • Identify performance weaknesses, unclear processes, product confusion, and incidences of high call volume and provide feedback to Dept Collection.
  • Assist in coaching and re-training low-performance staff.
  • Assist in developing test scenarios/training exercises and addressing performance gaps.
  • Detect and promptly report business errors/problems affecting service quality.
  • Proactively drive quality initiatives by requiring compliance with quality assurance policies and procedures; make changes to maintain and improve service quality.
  • Maintain regular updates of professional knowledge to ensure that supervision is carried out closely with current regulations/information.
  • Contribute to the team culture in a positive manner.
  • Undertake other tasks assigned by the Country Manager.

Kỹ năng

Quality Assurance
Quality Management

Yêu cầu

  • Experience working as a QA/QC.
  • Experience in the financial services industry.
  • Fluently writing & speaking English.
  • Knowledge of quality assurance and control practices.
  • Highly detailed-oriented.
  • Strong Interpersonal & Communication Skills: Able to provide objective and constructive feedback.
  • Good organizational skills, knowledge in goal setting practices.
  • Problem-solving capabilities to improve service quality.
  • Ability to use technology and computer skills (MS Excel, PPT, Word,...) efficiently…

Quyền lợi

  • Attractive salary.
  • Monthly bonus.
  • 13th Salary (yearly, upon Tet holidays and end-year closing).
  • 15 days of paid leaves (a year).
  • An impactful position within a fast-paced, dynamically growing international business.
  • Supportive environment facilitating growth and achievement.
  • Exposure to a range of international regulatory environments.
  • Competitive and all-inclusive benefits package on top of a remuneration tailored to your individual profile.
  • Supportive environment facilitating growth and achievement.
Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
IT/ Web
Hồ Chí Minh
101-300 nhân viên
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ