Project Management Executive (BPO Management)

Công ty Cổ phần Foody
Thỏa thuận
15 Lê Thánh Tôn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Vietnam
Toàn thời gian

Mô tả công việc

- Conduct BPO agent performance reviews, cost/benefit analysis, and other operational strategy assessments by daily, weekly & monthly

- Use existing tools and methodology to conduct in-depth analysis to identify issues, problems, and opportunities

- Develop or enhance tools and methodology to improve analytical and diagnostic effectiveness

- Manage and improve center performance through daily performance monitoring, problem resolution, system audits, and quality assurance measures.

- Summarize, collect, and analyze call center trends and agents’ performance data for regular performance reports.

- Keep track of actions that are taken to address identified problem areas and monitor performance for improvements.

Yêu cầu

- Minimum 1-2 yrs working in a tech start-up environment (e-commerce, ride-hailing, food delivery…).

- High level of critical thinking, attention to detail & analytical skill to keep track of performance & generate reports to top management.

- Good communications skills, fluent in speaking & writing English.

- High collaboration with all departments, open-minded & flexible aligns the process with counterparts from other functions.

- Fast-learning and open to change.

- Incorruptible integrity.

- Excellent time management and organizational skills.

Quyền lợi

- Attractive salary package with an annual performance review.

- 13th-month salary, annual performance bonus.

- Full Social insurance, Health insurance, and Unemployment insurance contribution.

- 14 annual leave days and 06 sick leave days.

- Annual company trip, many company activities throughout the year.

- Annual health examinations.

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