Operations Manager (Nutrition Project)
freeC's Client

Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
3 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 12/12/2022

Mô tả công việc

  • Manage an Outbound team including Supervisor, Training Leader, QA, and Telesales in all aspects of a call center.
  • Supervise a dynamic team to support Company’ Clients through monitoring, briefing, coaching, and others.
  • Plan and execute strategies to ensure that all team members work closely to achieve team KPI and individual KPI.
  • Analyze and make decisions about problems during the operations to support Company’ Client.
  • Report to the General Manager/CC Director for any problems in the operations.
  • Develop performance of team members through training, updating information, and others.
  • Monitor to ensure that all members of the team are actively involved in the activities of Quality Service Management and Assessments.
  • Provide performance reports daily, weekly, and monthly.
  • Attend weekly meetings with Clients
  • Other ad-hoc tasks assigned by General Manager or Client.

Kỹ năng

Operations Management

Yêu cầu

  • At least 3-year experience in managing telesales team, nutrition industry is a plus.
  • Manage team size about 60 headcount.
  • Strong in project management skill and leadership skill.
  • Good at English both spoken and written.
  • Experience in managing to performance targets desired. 
  • Project management experience, able to work independently on multiple concurrent initiatives.
  • Strong determination of KPI achievement.
  • Disciplined and high motivated to motivate and encourage team for improvement.
  • Proven ability to do staffing and scheduling. 
  • Ability to effectively manage cross-functional projects.
  • Ability to do multitasks and highly adapt to constantly changing environment. 
  • Excellent oral, written and interpersonal communication skill. 
  • Demonstrated problem-solving skills, strategic and analytical capabilities.
  • Intermediate to advanced reporting skills. 
  • Moderate ability to identify and analyze data for trends and forecast.

Quyền lợi

  • Salary:  Negotiate.
  • Promotion opportunities.
  • Periodical bonus: twice/year.
  • Position promotion, salary increase: once/year.
  • 13th-month salary.
  • Insurances followed Vietnamese Labor Law.
  • Bonuses, gifts for Holidays.
  • Activities: Birthday party, Employee engagement activities.
  • Service time: Official time and based on Project time.
Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
IT/ Web
Hồ Chí Minh
101-300 nhân viên
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ