Nhân Viên Hỗ Trợ Ứng Dụng (Tiếng Pháp)

Bouygues Construction IT VN

Bouygues Construction Information Technologies (BYCN IT) is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody's lives.

As part of Bouygues Construction, the mission of BYCN IT is to provide the members of Bouygues Construction with IT services of high-quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. BYCN IT has offices in France, Morocco and Vietnam.

We are looking forward to cooperating with talented and motivated people.

Job Description

- Support users in using Microsoft Office 365 applications: SharePoint, OneDrive, Teams, OneNote, Yammer, Forms, Planner, Sway, Power Apps, etc.

- Uses tools and procedures for managing incidents.

- From the description of the problem raised, contact users to understand the problem/the error; try to simulate the issue; ask for sharing screen or call user if needed to analyze the issue; then try to resolve the incident based on the procedure given.

- Capitalize the knowledges and share it with the team. Escalade the ticket to other support groups if additional skills are required

What We Find?

- Have 1-3 years experience

- Have proven experiences in user support. Experiences with Microsoft 365 applications support are a big plus

- Motivation, responsiveness, interpersonal, analytical, self-study.

- Competent at office software, including Word and Excel.

- Sense of service and customer

Language Skills

- Fluent in English

- French is a big plus

General Skills

- Rigorous, concerned for the quality

- Autonomous

- Methodical/ Organized

- Good analyzing and writing skills

- Team and collaborative spirit

- Good interpersonal skill

- Customer service orientation

Deadlines for submission: 04/11/2022

Professional, Open-minded and Creative Environment:

• International, friendly, proactive, supportive workplace
• Great teamwork with Agile mindset
• Respect different perspectives
• Strong sharing culture to improve individual development

Individual Development

• Career and personal development plan for each individual
• Extensive training and in-depth knowledge sharing sessions
• Online internal learning hub with various categories in Software skill, Soft skills, Language skill
• Be oriented and empowered for individual, team and organization goals

Special Care for Employee

• Work from home 2 days/ week
• Dell laptop and external monitor for your work
• 100% salary, full compulsory insurances on probationary period
• Up to 2-month performance bonus
• 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3-year working)
• Annual health check-up and premium health insurance for employee
• Annual teambuilding activities – Company trip
• Sport, personal activities sponsor