IT HelpDesk / IT Support

HR2B
15 - 20 triệu VND
KCN Long Thành, 7 Đường số 9, Tam An, Long Thành, Đồng Nai, Việt Nam
Toàn thời gian
Đăng tuyển ngày 01/09/2021

Mô tả công việc

  • Identifying, diagnosing, and resolving the level one issues in Desktop/Laptop/Mobile devices.
  • Resolving issues like LAN, Wi-Fi, network access, internet, dial-ins, etc.
  • Providing assistance in installation of other peripherals like printers, scanners, PABX.
  • Installing and upgrading hardware and software and providing assistance while configuring hardware, software, and peripherals of the end-user devices.
  • Providing one on one assistance to the end-user regarding the technical flaw, either by phone/tickets/mails or in person.
  • Provide assistance and hands and feet support to servers/networks whenever in coordination with offshore systems/networks teams in India.
  • Can provide focused support to VIP Personnel

Yêu cầu

  • Graduate in IT/Computer Science or equivalent major.
  • At least 3 years of experience in IT Support, End Users Support, O365 office products including, email, AD.
  • Experience is ServiceNow Tool is an advantage.
  • Experience in Windows installation, Manual and SCCM, good knowledge about: o Windows Certificates/services, o PXE Boot, UEFI Boot? o Windows update o Experience on SharePoint
  • Experience in Multifunctional Devices/ Multifunctional Printers. - Configuring, Deploying, Maintaining, and Troubleshooting Windows Deployment service.
  • Experience setup IP phone (Voice Over IP) (AVAYA, Cisco,..), and Video Conference such as Polycom.
  • Experience in working on any Ticketing Tool such as Service Now

Quyền lợi

  • 13th-month salary
  • Annual health check - Bao Viet health care
  • Performance Bonus from 1 to 4 months’salary (KPI).
  • Other benefits as the Labor law. 

Tạo thông báo việc làm

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