Head of Duty - Ops Dept of Building

Công ty TNHH Trung tâm Thương mại và Nhà ở Hà Nội

- Responsible for all daily operational aspects of building related to facility management, movement coordination, general building activities, events, supervise of outsource vendors etc. Ensure the building are under smooth, secured, well management and immaculate operations all the times with professional manners following SOPs;

- Actively handle emergency circumstances in compliance with emergency procedures in IPH Complex and timely report to PM any problems which may occur;

- Provide supervision, guidance and ongoing training as a leader of Duty team, make/revise SOPs of Duty Team;

- Record all activities during shifts in the Duty Record, check all daily activities, highlight any outstanding; compile the Weekly Report and other relevant record/ report as required by PM. Maintain all files/ records/ reports systematically;

- Promptly and politely respond to all feedbacks, enquiries, complaints and handle them in an efficient and courteous manner;

- University/ College degree of English/ Hospitality/ Tourism,…;

- At least 3-year experience working at same field. Especially managing/supervising security, subcontractor, duty operating,…;

- Excellent communication in both Vietnamese and English;

- Proactive, customer service oriented, interpersonal, considerate, cooperative, well organized;

- Be a problem solver and a team player as well as be able to work independently;

- Salary range: 15-20mil/ month;

- Annual salary increment , 13th salary;

- Annual health check, Health Insurance, Social Insurance, Company vacation;

- Other benefit and allowance as company policy and current laws.