Deputy Manager, Operation
freeC's Client

Lưu việc
Nhắn tin
Toàn thời gian
Tuyển 1 người
1 năm kinh nghiệm
Hồ Chí Minh
Đăng tuyển ngày 12/10/2022

Mô tả công việc

  • Lead Team Members, foster their professional development and growth via effective coaching and communication, and promote teamwork and cooperation
  • Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
  • Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates and changes
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities
  • Stay current on internal work processes, policies, and procedures. Attend required manager development training
  • Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Complete shift-wide projects that aim to increase productivity, quality, or other KPI
  • Promote the Company's values through both behavior and attitude, including being an advocate for your team members

Kỹ năng

Leadership And Managing
Operations Management

Yêu cầu

  • Bachelor's Degree in related fields, at least 01 years of the same level or management Team Leader.
  • Effective communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task and meet timelines on deliverable
  • Detail-oriented
Giới thiệu về công ty
freeC's Client
Hồ Chí Minh
101-300 nhân viên
IT/ Web
Hồ Chí Minh
101-300 nhân viên
IT/ Web

Giới thiệu

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Địa chỉ

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMXem bản đồ