Customer Support Representative

Emotiv

EMOTIV is seeking a full time Customer Support Representative in the group of Customer Sales and Service Support (CSS). CSR will provide product sale & services information to convert any potential interest into revenue to achieve company goals, driving new revenue or resolve any emerging problems that customers might face with accuracy and efficiency to ensure world-class quality customer service in dynamic global business environment.

What You’ll Do

• Manage large amounts of incoming calls, familiar with multiple communication channels: email, support tickets, live chat and virtual calls
• Maintain a specialist understanding of products, sale, services, policies, processes, tools, resources to identify and address customer needs to provide accurate, valid and complete information for customer with high level of professionalism & satisfaction with clients and efficient interaction with internal team 
• Recommend and implement sales initiatives with appropriate product and service that meets customer requirements and maximize sales conversion and driving new revenue
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Self-research & handle customer complaints, escalation process within the time limits & efficiently; 
• Follow communication procedures, guidelines and policies
• Meet personal/team KPI for both sale & service 
• Other duties as assigned by management; 

• Strong phone contact handling, active listening and good presentation capability
• Excellent verbal and written communication skills in English
• Careful reading & learning customer request & self-research to address customer needs property as well as company products to provide proposition offer; proactive guidance with detail information needed to shorten the number of query email & time of customer and maximize the revenue possibility
• Well understand and using CRM systems and practices (Salesforce, WordPress, Zendesk familiar is preferred)
• Well-organize for independence working environment in remote condition to communicate efficient with the customer to follow-up and closing sale & service; interact productively within organization for daily task and problem solving
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize, and manage time effectively
• Proven experience as a remote client service representative for global customers more than 3 year
• Willing to learn new technology is preferred

• Attractive Compensation and Time Off
• Healthcare Insurance
• Company activities (team building, company trip on working days)
• Passionate colleagues
• Flexible working time
• Development Opportunities
• Energetic, open, creative and transparent working environment
• Chance to learn about and work on the latest neurotechnology

EMOTIV is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.