Customer Service Specialist

Zeder Việt Nam
Thỏa thuận
No. 10 Street, Long Thanh IZ, Long Thanh Dist, Dong Nai province, Vietnam
Toàn thời gian
Đăng tuyển ngày 17/05/2021

Mô tả công việc

  • Coordinate and manage day-to-day operations aligned with our R&D global processes, including entering customer orders, handling customer inquiries/complaints of moderate scope and complexity, monitoring progress, and creating and communicating basic reports with analysis.
  •  Communicate cross-functionally with subject matter experts in areas such as Sourcing, Intercompany Operations and Transportation to identify and implement continuous improvement opportunities which enhance turnaround times.
  •  Be able to comprehend the ERP concept in a short period of time, and apply that to day-to-day transactions.
  •  Build strong working relationships and communicate effectively.
  •  Excellent oral and written communication skills
  •  Enable standardization and replication of work through effective documentation.
  •  Assist on any ad-hoc tasks as required by the dept.
  • Have primary responsibility for leading customer support activities for critical R&D global processes which enable new product and technology development.
  • Utilize your customer service experience to support processes such as shipping R&D materials; sourcing inventoried materials; setting up and extending R&D materials; managing factory experiments; documenting R&D knowledge and laboratory results; etc to drive efficiencies.

Yêu cầu

  • Fluency in English
  • Project management experience
  • Experience coordinating the work of others.
  • ERP cross-functional process knowledge of others
  • Proactive, take initiative and well-organized.
  • Mature, with an attention to detail
  • Ability to multi-task and work independently as well as in a team

Quyền lợi

  • Insurance allowances
  • Traveling/ Teambuilding
  • Shuttle bus
  • Bonus allowances
  • Training courses (Soft skill, technical)
  • Annual salary review
  • Seniority allowances
  • Annual leave

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