Customer Service Manager
Chứng khoán Phú Hưng

Toàn thời gian

Tuyển 1 người

Hồ Chí Minh

Đăng tuyển ngày 28/04/2021

Địa điểm làm việc

Tầng 21, Phú Mỹ Hưng Tower, 08 Hoàng Văn Thái, Phường Tân Phú, Quận 7, Tp.HCMXem bản đồ

Improve customer service experience, create engaged customers and facilitate organic growth
Create and implement an effective customer loyalty program
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop and improve service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service staff and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Learn about your organization‘s products or services and keep up to date with changes
Adhere and manage the approved budget
Maintain an orderly workflow according to priorities
Other tasks assigned by Deputy General Director, General Director.

Experience in providing customer service support
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing, advanced troubleshooting, good communication and negotiation skill, work efficiency
Management skills, analysis skill, presentation skills
Excellent knowledge of management methods and techniques
Proficiency in English
Careful, honest, high responsible
Good looking
Strong ability to work independently and to multitask efficiently
Able to working under high pressure

Customer Service

Securities

Customer Relationship

Customer relationship management

Customer Support

Competitive salary according to capacity
Consider 1 time / year salary increase
Granting food and parking rights in the building
Set up annual health, 24/24 accident risk insurance (HEALTH INSURANCE) and Social insurance with 100% salary package
Packaged medical insurance at PJICO (Supervision level and above)
Join a company that creates a program
Support costs when participating in training company training
Bonuses include: bonus KPI, year-end business results and Tet holiday up to 3.5 months salary (including 13th month)
Holidays: 12 days / year