Customer Care Quality & Training Supervisor
Chứng khoán Phú Hưng

Toàn thời gian
Tuyển 1 người
Hồ Chí Minh
Đăng tuyển ngày 21/06/2021

Địa điểm làm việc

  • Tầng 3, CR3-03A, 109 Tôn Dật Tiên, Phường Tân Phú, Quận 7, Tp. HCMXem bản đồ

Mô tả công việc

  • Support the Head of Department in supervising the activities of the Customer Service Department
  • Together with the Head of Department to build the internal working process (Hotline/Online/Confirmation/Return); between the Customer Service Department and other departments in the company to ensure that all work is carried out in accordance with the process and with high efficiency as required.
  • Develop job descriptions/capability assessment criteria for employees…etc. based on actual requirements from the job.
  • Organize periodic surveys and evaluations of customers on deal quality, customer care service quality; listen to customers‘ opinions and expectations to build an effective customer service system.
  • Monitoring the quality through the customer’s survey and evaluation plan as well as the flow of customer feedback on product/service quality.
  • Coordinating with the relevant Department Heads to provide support measures to resolve customer complaints in a satisfactory and timely manner to ensure effective customer service activities.
  • Make reports under the direction of Head Customer Service Contact Center
  • Support Training and update Report daily
  • Must have expertise in law, accounting and auditing; enough experience, credibility and competence to execute their assigned tasks effectively.
  • Good communication skills.
  • Proficiency in office computer applications (Word, Excel, and PowerPoint).
  • English communication is an advantage.
  • At least 1 years’ experience in customer service.
  • Honest.
  • High sense of responsibility.
  • Able to working under high pressure.

Kỹ năng

Customer Experience
Customer Relations
Customer Service
Customer Service Skill
Customer Satisfaction

Quyền lợi

  • Competitive salary based on ability
  • Consider salary increase 1 time / year
  • Granting the right to eat and park at the building
  • Set up annual health, 24/24 Accident Insurance (HEALTH INSURANCE) and Social Insurance with 100% salary package
  • Packaged health insurance at PJICO (Supervisory level and above)
  • Join the company that builds the program
  • Support costs when participating in training courses of the company
  • Bonus includes: KPI bonus, year-end business results and Tet holiday up to 3.5 months salary (including 13th month)
  • Holidays: 12 days/year
Giới thiệu về công ty
Chứng khoán Phú Hưng
Hồ Chí Minh
300+ nhân viên
https://www.phs.vn/
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Hồ Chí Minh
300+ nhân viên
https://www.phs.vn/
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Financial Services

Giới thiệu

Công ty Cổ phần Chứng khoán Phú Hưng (PHS) là một trong những công ty chứng khoán hàng đầu ở Việt Nam.

PHS cung cấp dịch vụ môi giới, tư vấn TCDN, lưu ký chứng khoán qua mạng lưới rộng khắp cả nước.

PHS được thành lập vào tháng 12/2006 với tên gọi ban đầu là Công ty Cổ phần Chứng khoán Âu Lạc.

PHS cam kết phục vụ lâu dài tại thị trường chứng khoán Việt Nam, và mang đến các danh mục đầu tư thành công dài lâu cho nhà đầu tư.

Trong tương lai, PHS sẽ tiếp tục là đối tác tin cậy của nhà đầu tư cho các giải pháp đầu tư thị trường chứng khoán và tài chính doanh nghiệp.

Địa chỉ

21st Floor, Phu My Hung Tower, 08 Hoang Van Thai, Tan Phu Ward, District 7, HCMCXem bản đồ

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