CRM Executive
Công ty TNHH Quốc Tế Tam Sơn

Toàn thời gian

Tuyển 1 người

Hà Nội

Đăng tuyển ngày 25/08/2021

Địa điểm làm việc

Manage the customer database and ensure it is segmented effectively for targeted marketing and CRM activities
Build CRM strategy and implementation to meet business and brand objectives.
Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in the area of CRM and analytics.
Evaluate and propose changes to improve the effectiveness of new customer recruitment, retention, and upselling programs.
Build up and manage the loyalty programs to increase customer experience and customer satisfaction (gifting, events, visits...)
Ensure customer experience and customer service standard are well executed in store
Work closely with cross-functional task team and lead peers to optimize CRM campaigns and ensure timely deliverables.
Work closely with marketing team to develop client communication on CRM platform which fulfill and amplify brand marketing objectives.
Handle customer feedbacks and complaints
Manage relationship with partners

Graduated from business administration, marketing or related fields
2 years proven working experience as CRM, corporate sales, marketing, guest relations or partnership management
Profound in luxury loyalty, customer service, customer acquisition, re-engagement and retention strategies.
Problem solving and result driven, attention to detail
Interpersonal, integrity, excellent communicator
Fluent in writting and speaking English
IT literacy (Outlook, Word, Excel and PowerPoint) & presentation
Hands on experience with CRM software/system
Having social networking with high profile customers will be considered as an asset