Account Management Team Leader

Lalamove Vietnam
Thỏa thuận
Ba Đình, Hanoi, Vietnam
Toàn thời gian

Mô tả công việc

  • Supervise a team of Account Management Executives & Associates and mainly responsible for Account Management (AM) Group KPI in revenue & supporting metrics (Customer retention rate; up-selling / cross-selling revenue; Reactivation rate);
  • Maintain relationships with key accounts and customer's visits according to set tiers of corporate customers in order to generate sales volumes & revenues through upselling, retention and reactivation activities;
  • Strategize & ensure growth rate of the whole existing corporate customer cohort by maintaining healthy pipelines of upselling / cross-selling / reactivation / API partnership opportunities;
  • Ensure all AM Group members complying with Standard Operating Procedures; participate in revising & optimizing current Standard Operating Procedures of AM Group to achieve higher service standards;
  • Oversee account handover process between Account Management & Business Development Teams as well as re-distribute accounts complying with corporate tiers periodically;
  • Participate in Sales Management Team to roll out quarterly & yearly strategies and campaigns;
  • Responsible for supervising sales admin activities performed by AM Group for the whole sales team;
  • Handling customer complaints and enquiries; Following up with service failure issues & coordinating with other departments;
  • Collaborate with marketing department on regular and seasonal campaigns;
  • Roll out periodical surveys on existing corporate customers cohort from time to time to identify market insights;
  • Weekly and Monthly reports to the Manager.

Yêu cầu

  • Minimum 3 - 5 years of related working experience in sales, account management, & customer support;
  • Experience in sales management is a plus;
  • Vast knowledge and understanding in Logistics, FMCGs, F&B, E-commerce, & Tech Startups are advantages;
  • Data driven mindset and mastering excel or SQL (or alternative analytics tools) is preferable;
  • Excellent problem solving skills;
  • Able to work under pressure / tight timeframes;
  • Able to work independently;
  • Have an eye for details;
  • Fluency in Vietnamese, proficiency in English a plus;
  • Understanding of local business environment is a priority;
  • Excellent interpersonal skills, able to handle stressful situations with a smile;
  • Cultural fit: Fast learner, Can-do attitude, Straightforward, Simplify;

Quyền lợi

  • Excellent career growth with our rapid expansion plans in SEA, for high performers
  • International team with a diverse background: Collaborate with some of the world's best talent. We welcome diversity and have over 20 nationalities here.
  • Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles.
  • Exciting and enjoyable: Every Friday, there is a company party, a summer party, anniversary awards, and a monthly team outing, and other activities to help employees bond, such as the #OneLalamove.
  • The best benefits in the group: Health insurance and contingency funds (Social insurance, PVI health insurance, ...)

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