Account Management Executive

Lalamove Vietnam
Thỏa thuận
Ba Đình, Hanoi, Vietnam
Toàn thời gian

Mô tả công việc

  • Maintain relationships with key accounts and customer's visits according to the set for territory in order to generate sales volumes, revenues through, conversion, retention and penetration.
  • Supervise a team of Account management associates and responsible for AM team revenue.
  • Ensure service quality through co-ordination with internal departments.
  • Handle customer complaints and enquiries.
  • Follow up with services failure issues.
  • Identify opportunities to grow revenue base with existing accounts and execute this mission.
  • Working closely and coordinate with internal stakeholder in handling services failure, billing issues.
  • Collaborate with marketing department on regular and seasonal campaigns.
  • Identify new channels of revenue with existing accounts e.g. API, advertising.
  • Understanding of local business environment is priority.
  • Weekly and Monthly reports to the Manager.

Yêu cầu

  • Data driven mindset and master excel or SQL is preferable.
  • Vast knowledge and understanding in F&B, E-commerce, sharing economy app are advantages.
  • Excellent problem solving skills.
  • Able to work under pressure/tight timeframes.
  • Able to work independently.
  • Focus on detail and data driven mindset.
  • Fluency in Vietnamese, proficiency in English a plus.
  • 1 - 2 year related working experience in sales, account management, & customer support.
  • Excellent interpersonal skills, able to handle stressful situations with a smile.
  • Cultural fit: Fast learner, Can-do attitude, Straightforward, Simplify.

Quyền lợi

  • Excellent career growth with our rapid expansion plans in SEA, for high performers
  • International team with a diverse background: Collaborate with some of the world's best talent. We welcome diversity and have over 20 nationalities here.
  • Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles.
  • Exciting and enjoyable: Every Friday, there is a company party, a summer party, anniversary awards, and a monthly team outing, and other activities to help employees bond, such as the #OneLalamove.
  • The best benefits in the group: Health insurance and contingency funds (Social insurance, PVI health insurance, ...)

Tạo thông báo việc làm

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