HQ Tower - No.9, Tran Nao Street, Binh An Ward, Thu Duc City (District 2), Ho Chi Minh City.
Toàn thời gian
Mô tả công việc
User Operation is a critical part of their mission to deliver timely, accurate and professional customer service to all their customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in inquiries and transaction-related matters. User Operation communicates with customers primarily through email and chats via utilizing a variety of cloud-based platforms to navigate customer accounts, make amendments and communicate effective solutions in a fun and flexible environment.
Administer, prioritize, and respond to tickets relating to the company’s platform.
Handle customer inquiries and provide adequate assistance.
Deepen understanding of the company’s platform to advise customers inquiries accurately.
Ability to identify and relay critical issues and bugs that requires immediate attention to the respective teams.
Documentation of common inquiries, feedbacks and complaints.
Suggest improvements in procedures that will improve efficiency in handling customer experience.
Other ad-hoc duties assigned.
All people-oriented personnel is welcome.
Ability to work interdependently with colleagues and is highly self-motivated.
Proactive and positive with a passion for continually improving customer success function.
Willingness and open-mindedness to learn in a new environment and domain.
Proficient in written and customer relation skills to resolve customers’ inquiries.
Ability to demonstrate patience and professionalism when dealing with challenging situations.
Ability to empathize with customers and educate them about the nature of our business.
Meticulous to details and transaction issues.
Technology savvy in dealing with cloud-based platforms.
Able to work on shift, work overtime on weekends and holidays if any.
Being a User Operation at this company, you will experience a youthful, flexible and creative work environment:
MacBook or high-end laptop for working.
Working in a professional, friendly, well-equipped environment both with foreigners and Vietnamese.
With extensive on-the-job training, you will always have a chance to work with new emerging technologies.
Enjoy diversified activities: Free snack, Weekly and Monthly Team-building.
Working time: work on shifts, 8hours/shift, and 5 shifts/week.