User Operation (Service Contract)

Fetch Technology
300 - 500 USD
HQ Tower - No.9, Tran Nao Street, Binh An Ward, Thu Duc City (District 2), Ho Chi Minh City.
Toàn thời gian

Mô tả công việc

  • User Operation is a critical part of their mission to deliver timely, accurate and professional customer service to all their customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in inquiries and transaction-related matters. User Operation communicates with customers primarily through email and chats via utilizing a variety of cloud-based platforms to navigate customer accounts, make amendments and communicate effective solutions in a fun and flexible environment.
  • Administer, prioritize, and respond to tickets relating to the company’s platform.
  • Handle customer inquiries and provide adequate assistance.
  • Deepen understanding of the company’s platform to advise customers inquiries accurately.
  • Ability to identify and relay critical issues and bugs that requires immediate attention to the respective teams.
  • Documentation of common inquiries, feedbacks and complaints.
  • Suggest improvements in procedures that will improve efficiency in handling customer experience.
  • Other ad-hoc duties assigned.

Yêu cầu

  • All people-oriented personnel is welcome.
  • Ability to work interdependently with colleagues and is highly self-motivated.
  • Proactive and positive with a passion for continually improving customer success function.
  • Willingness and open-mindedness to learn in a new environment and domain.
  • Proficient in written and customer relation skills to resolve customers’ inquiries.
  • Ability to demonstrate patience and professionalism when dealing with challenging situations.
  • Ability to empathize with customers and educate them about the nature of our business.
  • Meticulous to details and transaction issues.
  • Technology savvy in dealing with cloud-based platforms.
  • Able to work on shift, work overtime on weekends and holidays if any.

Quyền lợi

  • Being a User Operation at this company, you will experience a youthful, flexible and creative work environment:
  • MacBook or high-end laptop for working.
  • Attractive salary.
  • Working in a professional, friendly, well-equipped environment both with foreigners and Vietnamese.
  • With extensive on-the-job training, you will always have a chance to work with new emerging technologies.
  • Enjoy diversified activities: Free snack, Weekly and Monthly Team-building.

Noted:

  • Working time: work on shifts, 8hours/shift, and 5 shifts/week.

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