300 - 500 USD
Ho Chi MinhView map
Full time
Published 28/04/2021

Job Description

  • User Operation is a critical part of their mission to deliver timely, accurate and professional customer service to all their customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in inquiries and transaction-related matters. User Operation communicates with customers primarily through email and chats via utilizing a variety of cloud-based platforms to navigate customer accounts, make amendments and communicate effective solutions in a fun and flexible environment.
  • Administer, prioritize, and respond to tickets relating to the company’s platform.
  • Handle customer inquiries and provide adequate assistance.
  • Deepen understanding of the company’s platform to advise customers inquiries accurately.
  • Ability to identify and relay critical issues and bugs that requires immediate attention to the respective teams.
  • Documentation of common inquiries, feedbacks and complaints.
  • Suggest improvements in procedures that will improve efficiency in handling customer experience.
  • Other ad-hoc duties assigned.


  • All people-oriented personnel is welcome.
  • Ability to work interdependently with colleagues and is highly self-motivated.
  • Proactive and positive with a passion for continually improving customer success function.
  • Willingness and open-mindedness to learn in a new environment and domain.
  • Proficient in written and customer relation skills to resolve customers’ inquiries.
  • Ability to demonstrate patience and professionalism when dealing with challenging situations.
  • Ability to empathize with customers and educate them about the nature of our business.
  • Meticulous to details and transaction issues.
  • Technology savvy in dealing with cloud-based platforms.
  • Able to work on shift, work overtime on weekends and holidays if any.


  • Being a User Operation at this company, you will experience a youthful, flexible and creative work environment:
  • MacBook or high-end laptop for working.
  • Attractive salary.
  • Working in a professional, friendly, well-equipped environment both with foreigners and Vietnamese.
  • With extensive on-the-job training, you will always have a chance to work with new emerging technologies.
  • Enjoy diversified activities: Free snack, Weekly and Monthly Team-building.


  • Working time: work on shifts, 8hours/shift, and 5 shifts/week.
Introduce about company
Fetch Technology
IT/ Software
About us

Fetch Technology Vietnam is a comprehensive global provider of HR and Talent Acquisition Services, focusing primarily on the technology fields. Founded in 2016, Fetch Technology Vietnam helps foreign companies of all types and sizes reach their potential by providing the talent and support to efficiently build and scale a high-performing, distributed workforce in Vietnam. Our mission is to offer Vietnam’s most talented technologists a platform to connect with some of the world’s leading tech companies and build their expertise on a global scale. Over 4 years, Fetch has built a good reputation and is trusted by many Vietnamese and foreign companies; And Fetch will continue its good work to bridge the divide between the World and the Vietnam Tech sector.


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