Telesales Team Leader

Quesscorp
Thỏa thuận
District 12, Ho Chi Minh City, Vietnam
Toàn thời gian

Mô tả công việc

- Ensure agent adherence to policies for attendance, established procedures etc.

- Help team members reach their highest potential through effective one on one coaching and group training.

- Administer training programs for existing staff when needed.

- Work with management on refining and scheduling appropriate training sessions.

- Develop short training documents that support call center operations.

- Answer questions from staff and provide guidance and feedback.

- Manage by walking around. Be visible to answer questions.

- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.

- Develop and Present Sales Strategies to clients on a quarterly basis.

- Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement.

- Analysis of trends, emerging issues and factors affecting subsidiary performance.

Yêu cầu

- At least 1 years sales Supervisory experience.

- Must possess good English communication skills.

- Will communicate with Clients, Operations Manager, DPE, other Supervisors and Support in English.

- Liaise with client partners on a regular basis.

- Experience in sales is essential.

Tạo thông báo việc làm

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Công việc tương tự

BHNT AIA logo

Nhân Viên Tư Vấn Bảo Hiểm

BHNT AIA

15 - 26 triệu VND

Chứng khoán Phú Hưng logo

Nhân Viên Lưu Ký Chứng Khoán

Chứng khoán Phú Hưng

Thỏa thuận

Voltrans Logistics logo

Nhân Viên Kinh Doanh (Chuyển Phát Nhanh)

Voltrans Logistics

Thỏa thuận

Công ty CP Tuyển Dụng Nhân Tài logo

Purchasing Staff (Vsip 1 - Thuan An, Binh Duong)

Công ty CP Tuyển Dụng Nhân Tài

700 - 900 USD

Công ty TNHH  Chứng khoán ACB logo

Nhân Viên Dịch Vụ Chứng Khoán

Công ty TNHH Chứng khoán ACB

Thỏa thuận

Công ty TNHH  Chứng khoán ACB logo

Chuyên Viên Môi Giới Chứng Khoán

Công ty TNHH Chứng khoán ACB

Thỏa thuận