Telesales Team Leader

Quesscorp

- Ensure agent adherence to policies for attendance, established procedures etc.

- Help team members reach their highest potential through effective one on one coaching and group training.

- Administer training programs for existing staff when needed.

- Work with management on refining and scheduling appropriate training sessions.

- Develop short training documents that support call center operations.

- Answer questions from staff and provide guidance and feedback.

- Manage by walking around. Be visible to answer questions.

- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.

- Develop and Present Sales Strategies to clients on a quarterly basis.

- Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement.

- Analysis of trends, emerging issues and factors affecting subsidiary performance.

- At least 1 years sales Supervisory experience.

- Must possess good English communication skills.

- Will communicate with Clients, Operations Manager, DPE, other Supervisors and Support in English.

- Liaise with client partners on a regular basis.

- Experience in sales is essential.