Technical ERP Support job at freeC's Client

Technical ERP Support
freeC's Client
Full time
Hiring 2 people
Ho Chi Minh
Published 01/07/2021

Job Description

The Senior Tech Support would have the following key responsibilities which would be delegated/shared as far as possible over time with the Junior Tech Support

  • Second Line Tech Support
  • SQL scripting for database queries and reporting (Crystal Reports and Excel/Cube Reporting)
  • Front-end testing for new development features, bug fixes, and improvements
  • Create and maintain all user documentation
  • Report to the Senior Project Manager regarding daily tasks and priorities (Daily Stand-Ups)

Summary of routine tech support tasks and responsibilities:

  • Crystal Reports
  • Excel/Pivot Reports
  • SSRS Reports
  • User Testing
  • User documentation
  • Technical tasks during customer onboarding
  • Learn our data migration process for new customers and perform data migrations as needed
  • Data validation
  • Data imports
  • SQL scripting (for example DB updates)
  • Troubleshooting
  • Replicate reported bugs
  • Analyze data and determine the root cause of software issues escalated by Customer Support
  • Resolve issues or pass them on to the next level

Skills

Technical Support

Requirement

Must have:

  • Qualification in Computing, Information Systems, or related discipline
  • Commercial experience for Senior Level
  • Expertise in hardware configuration, troubleshooting and software application, and testing protocols
  • Strong Proficiency in SQL (both code and administration) and relational database structure and setup
  • Experience with setting up database structure, database development
  • Experience as a Customer Support Specialist or similar role
  • Experience using help desk software and remote support tools.
  • A good understanding of how ERP systems work
  • Energetic, responsive, and detail-focused
  • Excellent communication and problem-solving skills.
  • Strong organizational skills and multi-tasking abilities 
  • Fluent in using English

Nice to have:

  • Knowledge of reporting systems such as Crystal Reports and Excel pivot reporting
  • Practical experience in any areas of business including production, accounting, or marketing, and familiarity with other business information systems is desirable but not essential.
  • Experience using Jira Service Management. 

Benefits

  • Social insurance based on Full-Salary applied after 2 months probation.
  • Bao Minh healthcare insurance applied after 2 months of probation.
  • 13th salary and performance review every year with promotion opportunities.
  • 25 annual leaves included VN Public Holidays.
  • Work-from-home policy
  • Flexible working hours from Monday to Friday (40 hours per week and you can enter the office not later than 10:30 am)
  • Gym/yoga membership card, free sports clubs such as soccer, badminton
  • Relaxing area with video games, table soccer, and a pantry of free food & beverage (tea, coffee, cereals, instant noodles, candies…)
  • Extra free lunch/snacks/fruits on Monday, Thursday, and Friday
  • Free English classes every week
  • Technical and Soft-skills Training supporting packages.
  • An international working environment with an open-minded culture, friendly colleagues, and supportive team leaders
Company Info
freeC's Client
Ho Chi Minh
101-300 employees
https://freec.asia/
IT/ Web
HRTech

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map