Technical ERP Support

freeC's Client
1500 - 1900 USD
Ho Chi Minh
Full time
Published 01/07/2021

Job Description

The Senior Tech Support would have the following key responsibilities which would be delegated/shared as far as possible over time with the Junior Tech Support

  • Second Line Tech Support
  • SQL scripting for database queries and reporting (Crystal Reports and Excel/Cube Reporting)
  • Front-end testing for new development features, bug fixes, and improvements
  • Create and maintain all user documentation
  • Report to the Senior Project Manager regarding daily tasks and priorities (Daily Stand-Ups)

Summary of routine tech support tasks and responsibilities:

  • Crystal Reports
  • Excel/Pivot Reports
  • SSRS Reports
  • User Testing
  • User documentation
  • Technical tasks during customer onboarding
  • Learn our data migration process for new customers and perform data migrations as needed
  • Data validation
  • Data imports
  • SQL scripting (for example DB updates)
  • Troubleshooting
  • Replicate reported bugs
  • Analyze data and determine the root cause of software issues escalated by Customer Support
  • Resolve issues or pass them on to the next level

Requirement

Must have:

  • Qualification in Computing, Information Systems, or related discipline
  • Commercial experience for Senior Level
  • Expertise in hardware configuration, troubleshooting and software application, and testing protocols
  • Strong Proficiency in SQL (both code and administration) and relational database structure and setup
  • Experience with setting up database structure, database development
  • Experience as a Customer Support Specialist or similar role
  • Experience using help desk software and remote support tools.
  • A good understanding of how ERP systems work
  • Energetic, responsive, and detail-focused
  • Excellent communication and problem-solving skills.
  • Strong organizational skills and multi-tasking abilities 
  • Fluent in using English

Nice to have:

  • Knowledge of reporting systems such as Crystal Reports and Excel pivot reporting
  • Practical experience in any areas of business including production, accounting, or marketing, and familiarity with other business information systems is desirable but not essential.
  • Experience using Jira Service Management. 

Benefits

  • Social insurance based on Full-Salary applied after 2 months probation.
  • Bao Minh healthcare insurance applied after 2 months of probation.
  • 13th salary and performance review every year with promotion opportunities.
  • 25 annual leaves included VN Public Holidays.
  • Work-from-home policy
  • Flexible working hours from Monday to Friday (40 hours per week and you can enter the office not later than 10:30 am)
  • Gym/yoga membership card, free sports clubs such as soccer, badminton
  • Relaxing area with video games, table soccer, and a pantry of free food & beverage (tea, coffee, cereals, instant noodles, candies…)
  • Extra free lunch/snacks/fruits on Monday, Thursday, and Friday
  • Free English classes every week
  • Technical and Soft-skills Training supporting packages.
  • An international working environment with an open-minded culture, friendly colleagues, and supportive team leaders

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