Technical ERP Support

freeC's Client

The Senior Tech Support would have the following key responsibilities which would be delegated/shared as far as possible over time with the Junior Tech Support

• Second Line Tech Support
• SQL scripting for database queries and reporting (Crystal Reports and Excel/Cube Reporting)
• Front-end testing for new development features, bug fixes, and improvements
• Create and maintain all user documentation
• Report to the Senior Project Manager regarding daily tasks and priorities (Daily Stand-Ups)

Summary of routine tech support tasks and responsibilities:

• Crystal Reports
• Excel/Pivot Reports
• SSRS Reports
• User Testing
• User documentation
• Technical tasks during customer onboarding
• Learn our data migration process for new customers and perform data migrations as needed
• Data validation
• Data imports
• SQL scripting (for example DB updates)
• Troubleshooting
• Replicate reported bugs
• Analyze data and determine the root cause of software issues escalated by Customer Support
• Resolve issues or pass them on to the next level

Must have:

• Qualification in Computing, Information Systems, or related discipline
• Commercial experience for Senior Level
• Expertise in hardware configuration, troubleshooting and software application, and testing protocols
• Strong Proficiency in SQL (both code and administration) and relational database structure and setup
• Experience with setting up database structure, database development
• Experience as a Customer Support Specialist or similar role
• Experience using help desk software and remote support tools.
• A good understanding of how ERP systems work
• Energetic, responsive, and detail-focused
• Excellent communication and problem-solving skills.
• Strong organizational skills and multi-tasking abilities 
• Fluent in using English

Nice to have:

• Knowledge of reporting systems such as Crystal Reports and Excel pivot reporting
• Practical experience in any areas of business including production, accounting, or marketing, and familiarity with other business information systems is desirable but not essential.
• Experience using Jira Service Management. 

• Social insurance based on Full-Salary applied after 2 months probation.
• Bao Minh healthcare insurance applied after 2 months of probation.
• 13th salary and performance review every year with promotion opportunities.
• 25 annual leaves included VN Public Holidays.
• Work-from-home policy
• Flexible working hours from Monday to Friday (40 hours per week and you can enter the office not later than 10:30 am)
• Gym/yoga membership card, free sports clubs such as soccer, badminton
• Relaxing area with video games, table soccer, and a pantry of free food & beverage (tea, coffee, cereals, instant noodles, candies…)
• Extra free lunch/snacks/fruits on Monday, Thursday, and Friday
• Free English classes every week
• Technical and Soft-skills Training supporting packages.
• An international working environment with an open-minded culture, friendly colleagues, and supportive team leaders