Support Lead / Bridging Engineer (BrSE)
Silicon Stack Pty Ltd

Full time
Hiring 1 people
Ho Chi Minh
Published 10/09/2021

Working Address

  • 82 Trần Huy Liệu, Phường 15, Phú Nhuận, Thành phố Hồ Chí Minh, VietnamView map

Job Description

The Opportunity 

Silicon Stack has an immediate requirement for a Support Lead / Bridging Engineer working with our customer – Kraft Heinz Corp. – Japan, and our team based in Vietnam (HCM City) to deliver maintenance and support for existing legacy systems which comprises of Excel and MS Access system. This role also require the candidate to identify opportunities to suggest new development projects to convert existing Excel and Access system into the standard non-core Web applications.  

This role require candidate to have fluent verbal and written communication in Japanese and Vietnamese/English. 

This role is a Lead role for a new market that Silicon Stack expanding into, so there will be opportunities for candidates to travel to Japan and possibly South Koera to build customer relationship and additional team members. 

Due to COVID-19 pandemic, this role will require candidate to work from home and working remotely with our teams in Australia, Vietnam and India. 

The Job will comprises of the following tasks similar to other Support Lead for Australia and NZ market 

Bridging Engineer and Business Analyst:  

  • Work closely with the business owner to deliver the projects and features
  • Initiate and support Agile development of scrum multi-function teams
  • Gathering and analyze the requirements from business owner
  • Actively participate in Agile processes including planning and estimation
  • Work closely with User Experience specialists, designers, developers, and testers to provide clarification when required
  • Organize a weekly meeting for Non-Core Supply Chain and OPS project
  • Create formal user stories based on functional and non-functional requirements
  • Make sure SNOW is up to date 

Support Lead for Maintenance & Support: 

  • Handle SNOW tickets
  • Respond in a timely manner to service issues and requests
  • Talk team members or clients through a series of actions, either MS Team, Email, or over the screen share, to help resolve issues
  • Provide support, including procedural documentation and relevant reports
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion
  • Prioritize and manage many open cases at one time
  • Rapidly establish a good working relationship with other teams and end-user, such as software developers
  • Resolve Source Code Issue
  • Optimize Application Code
  • Release new functions/changes
  • Ensures prolonged life of a system
  • Improve reliability of the application 

- Good communication in Japanese (Japanese N2)

- Have at least 2 years of experience in the same position

- Good knowledge in Java or .Net

About you:

We're passionate about providing an employee experience that is full of opportunity for our people to develop and grow in their careers. We provide employee benefits that truly make our workplace the best place to work including generous leave offerings, salary continuance insurance, flexible working, professional and personal development and health and well-being initiatives.

If you are interested in joining our global team working with some of the most exciting SMB to large corporations around the world, then send your resume via freeC.

When you join our high-performing diverse team, you will be part of a culture which values innovation and your individual contribution. 

Skills

Bridge SE
Japanese

Benefits

- Bonus: Annual bonus (13th salary), Performance bonus.

- Health insurance.

- Laptops provided.

- Annual company trip.

- Friendly environment, great working location, extra leave days, working from home.

- English working environment, Australian clients, onsite opportunities in Australia.

- Working time: Monday - Friday. Flexible working hours.

Company Info
Silicon Stack Pty Ltd
Ho Chi Minh
101-300 employees
https://siliconstack.com.au/
Ho Chi Minh
101-300 employees
https://siliconstack.com.au/
IT/ Software
IT/ Web

About

Our passion is to bring to life the ideas and aspirations of our customers through innovation. Silicon Stack is an Australian based company with its Head Office based in Melbourne. We pride ourselves on delivering on our promise to be the best possible strategic technology and IT solutions partner, focusing on key services such as: UX & UI Design App & Software Development Online and Mobile Games Dedicated Team Outsourcing Integrations & ERP Solutions Consulting Digital Marketing Strategic Product Development We are our people, and with 100 staff spreading across three offices in Melbourne (Australia), Ho Chi Minh city (Vietnam) and Pune (India), we are continuing to grow strongly, steadily and organically. Join Silicon Stack’s diverse teams, where you work with some of the best and brightest to solve challenges and deliver innovative solutions, that don’t just meet our client’s needs, but also exceeds their expectations.

Working Address

Lầu 5, tòa nhà Phú Nhuận Plaza, 82 Trần Huy Liệu, Phường 15, Quận Phú Nhuận, Thành phố Hồ Chí MinhView map

Gallery