QA call center

Quesscorp

- Responsible for monitoring contacts

- Responsible for preparing and providing feedback to agents

- Data analysis and making designated reports/decks

- Participating in internal & external calibrations

- Communication to heighten awareness and focusing on the importance of positive customer experience

- Making recommendations and driving improvement

- Ensuring that internal policies, procedures, and compliance regulations are being followed Identifying operational / training issues and helping team in fixing these gaps 

- Knowledge of Contact Centre methodologies and operational principles

- Advanced knowledge of MS products, particularly Excel

- Excellent communication skills

- Analytical – Able to analyze data and draw insights

- High level of accuracy and attention to detail

- Innovative and able to influence others

- Excellent process knowledge