Operations
Content Moderator
Operations
Maintenance Engineering
Business Operations
IT Service Management
It Support
E commerce
Retail Sales
Online Sales
Online Operation Manage
Game Design
Game Development
ATOHA INSTITUTE
Ho Chi Minh
13 days ago
Hưởng bảo hiểm sức khỏe tư nhân 247; Gói khám sức khỏe định kỳ 1 lần/năm.
Nhận đầy đủ BHYT, BHXH và BHTN sau thời gian thử việc.
Lương và thưởng cạnh tranh. Thưởng hoa hồng khi team đạt target tháng/quý/năm.
Microsoft Office Skills
Planning
Logical Thinking
Operating System
Java
Japanese
Công ty TNHH Chứng khoán ACB
Ho Chi Minh
2 months ago
Bảo hiểm tai nạn
bảo hiểm sức khỏe cho nhân viên
Thưởng tháng 13 và Thưởng hoàn thành công việc
Operations
Operating System
System Administration
Operations Management
IT Management
Operations Management
People Development
Customer Experience
freeC's Client
Binh Duong
2 months ago
Theo quy định nhà nước
Hỗ trợ xe đưa rước
Lương tháng 13
Operations Management
Customer Relationship Management (CRM)
Cost Control
Warehouse Operations
Warehouse Operation
Warehouse Management skill
Logistics/supply Chain
Warehouse Operation
Muto Việt Nam
Dong Nai
13 days ago
12 ngày/ 1 năm; Làm trên 5 năm được cộng thêm 1 ngày phép
Y tế, Xã Hội, Thất nghiệp, Tai nạn 24/24
Tăng lương: 1 lần/1 năm, Thưởng: 2 lần/ 1 năm, Tiền mừng ngày thành lập công ty, ngày sinh nhật)
Machine Learning
Engineering
Operations
Management
Electrical Engineering
Công ty TNHH Chứng khoán ACB
Ho Chi Minh
2 months ago
Bảo hiểm tai nạn cho nhân viên.
Bảo hiểm sức khỏe cho nhân viên.
Thưởng tháng 13 và thưởng hoàn thành công việc.
Performance Management
Business Planning
Operations Management
Sales Operations
Evaluation
Administration
Human Resources
Recruitment
Operations
Microsoft Office Skills
B2b Sales
Sales
Sales And Marketing
Sales Operations
Microsoft Office Skills
Giao Tiếp Tốt
FPT Telecom
Tien Giang
1 months ago
Khám sức khỏe định kỳGói bảo hiểm sức khỏe chuyên biệt FPT Care
Tham gia đầy đủ các chế độ theo Luật lao động hiện hành
Gói thu nhập năm tương xứng với năng lực
Quality Management
Leadership
Sales

Operations Manager

freeC's Client
Save Job
Messages
Full time
Hiring 1 people
Ho Chi Minh
Published 27/03/2024

Job Description

Job Description:

  • Manage the day-to-day operations and ensure delivery of all client KPIs and targets.
  • Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
  • Responsible for monitoring agents in terms of quality and quantity to meet operational requirements from Clients.
  • Make sure all team members are actively involved and work closely to achieve team and individual KPIs.
  • Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
  • Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
  • Provide Activity Report as Team performance report daily, weekly, and monthly basis.
  • Attend Weekly Meetings with Clients to share insights and highlights of operations.
  • Attend to ad-hoc tasks as assigned by the Senior Operation Manager/General Manager or Client

Requirements:

  • Proven experience as an Operation Manager or similar role.
  • Having experience in Content Moderation is a plus.
  • Fluent English both spoken and written.
  • Strong leadership skills with the ability to motivate and inspire a diverse team.
  • Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
  • In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
  • Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
  • Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
  • Willingness to work a flexible schedule.

Skills

Operations
Content Moderator

Benefits

  • Periodical bonus: twice/year.
  • Position promotion, salary increase once/year.
  • Personal health insurance packages.
  • 13th month salary, Bonuses, gifts for Holidays.
  • Insurances followed Vietnamese Labor Law.
  • Activities: Birthday party, Employee engagement activities.
  • Working hour: Monday - Friday, and Saturday every 2 weeks

Career

Company Info

freeC
Ho Chi Minh
101-300 employees

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map