NOC Operator (Network Operation Center)

Công ty TNHH MTV IPSIP Vietnam
8 - 20 mil VND
2, B4 street, Sarina Town Sala Thu Thiem, Quận 2, Thành phố Hồ Chí Minh 70000, Việt Nam
Full time
Published 12/05/2021

Job Description

  • Operate our customer environments following predefined procedures.
  • Detect and classify issues according to their severity.
  • Mitigate issues when mitigation processes exist.
  • Escalate issues not covered by procedures and do the follow-up until resolution.
  • Report abnormal events during your shift.
  • Sharing 24/7 rotation as part of the team.
  • Example of potential evolution: propose new procedures and participate to their documentation, gaining autonomy on the treatment of “non-covered by processes” incident, …


  • Having at least 1 year experience working at IT Helpdesk/ IT Support/ Network.
  • English TOEIC 700 or equivalent. French / Japanese are a plus.
  • Ability to follow thoroughly procedures.
  • Ability to quickly provide a summary of the facts.
  • Ability to share load with team members when an incident occur.
  • Having experience working in a production environment is a plus.


  • International and multicultural environment.
  • Continuous learning and internal evolution opportunities.
  • Opportunity to boost your career.
  • Medical Healthcare Insurance to take care of you and your family.
  • Chance to work in Europe, Japan, US.
  • 13th-month salary, salary review 1 time/year or when you have excellent achievement.
  • Great chance to develop your skills and competencies, with Inner training and approach new technologies.
  • Opportunities for promotions and career development in a dynamic.
  • Company trip, many exciting activities for team building.
  • Free parking, coffee and tea.

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