Nhân viên đặt phòng

Capri by Fraser HCMC

- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

- Processes reservations from the sales office, other hotel departments, and travel agents.

- Knows the type of rooms available as well as their location and layout.

- Knows the selling status, rates, and benefits of all packages plans.

- Knows the credit policy of the hotel and how to code each reservation.

- Creates and maintains reservation records by date of arrival and alphabetical listing.

- Determines room rates based on the selling tactics of the hotel.

- Prepares letters of confirmation.

- Communicates reservation information to the front desk.

- Processes cancellations and modifications and promptly relays this information to the front desk.

- Understands the hotel's policy on guaranteed reservations and no-shows.

- Assists in preregistration activities when appropriate.

- Makes sure that files are kept up to date.

- Work 5 days per week

- Get service charge after 2 month probation