Nhân viên Admission Counselor

upGrad Vietnam

The ideal candidate for this role: You are a proven sales performer adept in direct to consumer consultative sales, in Southeast Asia. You are comfortable working with high ticket size products which require focused nurturing over a period of time and yet can build urgency for the end consumer to decide fast. You have worked in an extremely competitive sales environment and have been at the top 10 percentile of your team.

What will you be doing?

• Being a mentor and guide who potential learners can look up to for career advice.
• Counselling potential learners, helping them plan their career path and making them understand how upGrad can catalyze their career.
• Carrying weekly enrollment/ revenue and collection target
• Establishing the uniqueness and effectiveness of upGrad’s model of online learning.
• Owning the complete sales closing life cycle for leads assigned to you. This includes, making phone calls, product demonstration, sales closing, and post sales relationship management.
• Maintaining a detailed database of all the interactions with the leads and provide constant feedback to the marketing team on lead quality

• Individual with outstanding communication (written and verbal) and interpersonal skills.
• Experience in international sales (EdTech sales would be an advantage).
• Individuals who are able to understand the culture of APAC (Asia Pacific) countries and understand the buying capacity of students from these countries.
• Rockstar sales performers with proven track records.
• Great listeners, and trustworthy individuals who can bond with our potential learners. Individuals with ability to approach any situation with patience and very strong empathy
• Individuals who take a disciplined approach towards building funnel, tracking feedback, prioritizing tasks and overachieving targets and deadlines.
• Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
• Passion to deliver the highest levels of customer service at all times.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.

• Competitive salary plus commission fee.
• 15 paid leave days.
• Social Insurance and private health insurance in accordance with the laws of Vietnam.
• Working in dynamic and young international environment.