Member Service Phone (Male/HN - HCM)

Công ty CP Tuyển Dụng Nhân Tài
10 - 15 triệu VND
District 1, Ho Chi Minh City, Vietnam
Toàn thời gian

Mô tả công việc

  • Accurately process local orders from Members over the phone while providing superb customer service. Ability to process an average of 80 orders per 8-hour working day.            
  • Ensure all orders are handled properly with honesty. Shall not exceed 3 payment-related errors per month, but perfect reconciliation is expected daily. (consult the Asia Pacific Discrepancies Policy)
  • All Order Support and Order Audit Reports must be dealt with before the Monthly Royalty run deadline to ensure all Orders have been accurately processed. Furthermore, a daily reconciliation summary must be submitted every day at the appointed time.  
  • Performing a wide variety of customer service functions at the Distribution Center, including liaising with Members over the telephone. Effectively handles calls/ queries from Members on all aspects of the business, i.e. Marketing Plan, Member Rules & Regulations, product information, qualification requirements, royalties and bonuses, volume points, sales events, etc. Often this is done in a pressured environment with many Members waiting in line or on hold on the phone, and the answers must be provided accurately, on a timely basis and with a truly positive attitude, while providing the highest levels of customer service.
  • Able to maintain a minimal TSF level of 85% and ACR of < 5% when taking ACD telephone calls. Able to answer an average of 50 calls per day.
  • To be the first point of escalation for Member complaints and able to handle them effectively and courteously, escalating when necessary.
  • Will upsell company’s products and promotion on every phone-in contact with Members when time permitted.
  • Maintain excellent attendance and punctuality standards. 
  • Able to process orders from Members orders within 24 hours in a normal working day, while all End of Month (EOM) orders must be completely processed before the 5th day of the following month
  • Able to cope with frequent changes of procedures and policies released by the Company.
  • Serving as a role model in demonstrating a commitment to service excellence, exhibit the ability to handle complex problems and demanding Members.
  • All internal and external requests and inquiries must be responded to within 1 working day.
  • Willing to work overtime and flexible hours as requested/required.
  • Ensure all other related duties (including various Company’s functions) as directed by superior is completed in the most effective and efficient manner.

Yêu cầu

  • University education. 
  • Working experience in the customer service industry or relevant MLM/Direct Selling with call center experience is preferred.
  • Local language proficiency is required. Good at verbal and written English.  
  • Pleasant personality with good interpersonal skills and Teamwork spirit.  
  • Ability to provide superb customer service and resolve problems independently under the company’s guidelines, ability to demonstrate as a role model of the team.
  • Self-motivated and attentive to details with strong initiative.
  • Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours maybe required
  • Good computer literacy (Word/Excel/Powerpoint)
  • Well groom and manner.

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