Member Business Practices and Compliance

Công ty CP Tuyển Dụng Nhân Tài
12 - 16 triệu VND
District 1, Ho Chi Minh City, Vietnam
Toàn thời gian

Mô tả công việc

Case files

  • Keep abreast of the trend of business practices, trend of Members and/or any uprising issues.
  • Research, investigate, communicate with Member, collect & analysis the provided information from Members, complete issue resolution by recommendations. 
  • Do review the Lifetime Volume to make sure that the qualifications are valid and not a result of volume manipulation. Assess whether a qualification should be approved or denied.
  • Strive to complete MPC files within target timeline.
  • To handle the complaints/inquiries regarding to non-compliance practices from Member & related internal departments.
  • Monitoring Member’s business activities on Social Media to ensure the correction & coaching will be taken promptly.
  • Member Communication & Education
  • Participate in implementing different Member communication projects (including project scope, schedule & quality) to ensure Rule communications & education programs are effectively delivered to Members and adapt with business practice development.
  • Deliver wide variety trainings to all level of Members in both virtual & offline events, including company’s events and other upon requested or ad-hoc occasions.
  • Drive company values and philosophy through all trainings and Member development activities with effective communications.
  • Coaching Member’s wrongful business practices though handling case file

Nutrition Club

  • Carry out Nutrition Club Ambassador program. To monitor the accuracy and provide feedback on the Nutrition Club Visit program
  • In charge NC registration to make sure following the Nutrition Club guidelines & Directions 
  • Participate in the other initiatives related to Nutrition Club practices to raise awareness of Members in understanding and complying with the company’s guidelines.

Event Compliance 

  • Travel as the need arises to attend Company/Member conferences dealing with delicate and volatile issues and participate as a trainer/spokesperson and otherwise on Member Business Practices and Compliance worldwide seminars.
  • Ensure that all Distributors’ presentation and testimonials comply with all company’s internal regulations/SOPs applied to various events; at utmost transparent and non-bias manner.

Internal training

  • Training on job & Applying mentoring, supporting, guidance program to ensure the newcomer can catch up the process and procedures how to handle effectively and proficiently required tasks of MPC through materials & online training. 


  • Address the ad hoc tasks when necessary as requested by MPC Supervisor or Head Department.
  • Report to MPC Supervisor, escalated issues and ensure consistent application of our rules in Vietnam

Yêu cầu

  • University graduate. 
  • Preferably with at least 2 years working experience
  • Dynamic and proactive to learn
  • Strongly customer-oriented and owns excellent customer service experience; experience in MLM Company would be a plus.
  • Fluent English capabilities especially in reading and writing. Good verbal & written communication skills in Vietnamese.
  • Good administrative skills with hands-on computer skills, able to use Windows, MS office package software.
  • Able to organize workload for effective implementation.
  • Ability to solve problems and challenges and carry out responsibilities under minimal supervision.
  • Excellent organizational, interpersonal and communication skills. Must be self-motivated and highly attentive to details and follow-up.
  • Ability to work under deadline pressure, while maintaining a positive, professional attitude in a very fast-paced environment.

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