Manager, Process Improvement (Transformation)

Aloha Consulting Group
33 Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Vietnam
Full time
Published 16/05/2021

Job Description

The Process Improvement Manager/ Assistant Manager is part of the Strategy & Transformation team.  The role aims to lead and drive the efficiency and effectiveness of the company’s processes. The Process Manager/ Assistant Manager will report to the PMO Director and will be responsible for aligning process improvement/ transformation projects.

  • Understand the Company’s Strategic Vision and work towards formulating appropriate transformation in terms of the process with other relevant internal stakeholders.
  • Primarily driving the business process development, implementation and continuous improvement for each department to ensure our Customer Value Proposition can be achieved.
  • Drive the development and implementation of the processes and business platforms to improve productivity and service delivery with the goal of achieving operational excellence.
  • Conduct regular reviews and updates of internal business procedures and processes to incorporate best practices.
  • Develop process training materials and support Head of Strategy & Transformation in facilitating the process training to all staff across all departments.
  • Drive internal/external stakeholders to obtain valid process improvements enhancing the overall operational business process of the Company.
  • To continuously differentiate service offerings from competitors, the Process Improvement Manager/ Assistant Manager will work together with the Head of Strategy & Transformation to implement new initiatives to create an environment of efficiency and excellence.
  • Partner with the Head of Strategy & Transformation to drive the digitization of the company and implement customized technology platforms to ensure alignment with the business and operations.
  • The Process Improvement Manager/ Assistant Manager also be required to assist with the Management reporting system, risk management and compliance projects.


  • Preferably 7-10 years (for Manager) or 4-6 years (for Assistant Manager) of experience in Process improvement and implementation expriences
  • Strong demonstration of competencies in driving Process Improvement for multinational companies such as operational process improvement, digital transformation; preferably with experience also in consulting and real estate development
  • Have successfully led and demonstrated medium to large scale and complex process improvement and transformation project deliveries in multi-national companies
  • Strong end-to-end process improvement experience covering conceptualization, development, implementation and monitoring/ continuous improvement of process
  • Having technical experience in Real Estate Development covering different areas such as Design Management, Procurement, Finance and Accounting, Real Estate Development, Quality Management, etc process improvement knowledge is highly desirable
  • Good at process flow chart preparation and power point presentation
  • Self-starter and ability drive departmental objectives in a fast paced and international team environment
  • Strong stakeholder management, communication and presentation capabilities
  • Good relationship building and communications skills at all levels in the organization