Key Account Management Specialist

BORZO Việt Nam
Chung Cư H3 , Hoàng Diệu, Phường 6 , Quân 4
Full time
Published 09/09/2021

Job Description

  • Developing a solid and trusting relationship between major key clients and company
  • Resolving key client issues and complaints
  • Developing a complete understanding of key account needs
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Managing account team assigned to each client
  • Strategic planning to improve client results
  • Negotiating contracts with the client and establishing a timeline of performance
  • Establishing and overseeing internal budgets with the company and external budgets with the client
  • Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
  • Collaborating with the sales team to maximize profit by up-selling or cross-selling
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Meeting all client needs and deliverables according to proposed timelines
  • Analyzing client data to provide customer relationship management
  • Expanding relationships and bringing in new clients.


  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Encouraging to team and staff; able to mentor and lead
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • ·In-depth understanding of company key clients and their position in the industry
  • Eager to expand the company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred
  • 4 to 5years’ previous work experience in sales, management, key account management, or relevant experience
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
  • Strong negotiation skills, with ability follow-through on client contracts
  • Ability to multitask and manage more than one client account
  • Proven results of delivering client solutions and meeting sales goals


  • Competitive Salary 
  • Get Incentives on top of your base salary based on performance
  • Annual assessments and salary reviews
  • Having opportunity of promotion and training
  • Dynamic and professional working environment
  • Attractive benefits for team activities (team building, team outing…
  • Dynamic and professional working environment where you can be a better version of yourself, grow with us and together we make it works
  • You will gain a unique experience of working for a local company while communicating and learning from a global business. 
  • Attractive compensation and benefit package in accordance with current Laws and the Company's regulations.
  • 2 day-off/week on Saturday and Sunday (or flexible according to the work schedule and requirements)


  • Working place: CirCo Coworking space, 384 Hoang Dieu, W.6, D.4, HCMC (After Social Distancing )
  • Working time : 9:00 AM - 6:00 PM , from Monday to Friday, 
  • Priority for immediate working

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