IT Operations Support Specialist

Ideal Life
Negotiable
Quận 4, Thành phố Hồ Chí Minh, Việt Nam
Full time

Job Description

  • Responsible for the smooth running of the Applications, and ensure applications is meeting the functionalities built in, having the knowledge of the application behavior.
  • Issues reported over the application will be reviewed and addressed by this team, resolve technical support tickets via telephone, chat, email and sometimes in-person.
  • Perform the day to day IT operations related to creation of new users, manage admin related operations on the Digital platform.
  • Carrying out installation of necessary software, as well as the safe protection of the IT base of the company by installing necessary protection tools, such as the Anti-virus software and other software needs.
  • Provide cloud expertise to customers and partners by providing configurations, troubleshooting and best practices to customers and support customers in day to day issues on the cloud, and handle the day-to-day management of clients’ cloud-based solutions.
  • Support the digital platform deployment successfully on the cloud.

Requirement

  • Bachelor's degree in computer science, software engineering or information technology with at least 3 years of relevant experience in IT support services.
  • Understand terminology and concepts across popular public cloud services, including the “cloud computing stack,” i.e., Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
  • Knowledgeable in one or more popular operating systems such as Linux, Unix & Windows.
  • Need exceptional and verbal and written communication skills to assist users.

Benefits

  • 13th salary, KPI Bonus
  • Annual leave: 15 days/ year
  • Company laptop
  • Health Insurance for employee

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