We are looking for an experienced IT Helpdesk Specialist to join our team in providing end-user support and daily operations. As an IT Helpdesk Specialist, you will be a part of Welhunt Vietnam’s IT Team to manage all operations that involved the development and support of information systems. You will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both the System and User side to meet corporate requirements, and providing technical support in a fast-paced and demanding environment. This position works under the supervision of the IT Team Lead in HCMC office, Vietnam.
- Overseeing all IT activities in the company in the daily basis.
- Providing IT support for desktops, laptops, printers, scanners, peripherals, telephone systems, cameras, applications as well as end-users’ requirements.
- Repairing, replacing and upgrading PC/Laptop hardware (RAM, SSD, HDD, etc.).
- Installing hardware/software for standalone pc and laptop (Windows and MacOS), IT equipment’s, etc.
- Troubleshooting and resolving application issues, maintaining and updating technical support documentation.
- Managing the IT assets, Windows & Microsoft Office licenses and planning to purchase.
- Assisting IT Team Lead in implementing IT projects.
- Assisting IT Team Lead in the security, efficiency and reliability of information technology, computer systems, and area telecommunications.
- Other duties as assigned.