IT Help-Desk Specialist

Welhunt Materials Enterprise Co.,Ltd
10 - 15 mil VND
Mapletree Business Center Building, 1060 Nguyen Van Linh Street, Tan Phong Ward, District 7, HCMC
Full time
Published 31/03/2021

Job Description

We are looking for an experienced IT Helpdesk Specialist to join our team in providing end-user support and daily operations. As an IT Helpdesk Specialist, you will be a part of Welhunt Vietnam’s IT Team to manage all operations that involved the development and support of information systems. You will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both the System and User side to meet corporate requirements, and providing technical support in a fast-paced and demanding environment. This position works under the supervision of the IT Team Lead in HCMC office, Vietnam.

Main task:

  • Overseeing all IT activities in the company in the daily basis.
  • Providing IT support for desktops, laptops, printers, scanners, peripherals, telephone systems, cameras, applications as well as end-users’ requirements.
  • Repairing, replacing and upgrading PC/Laptop hardware (RAM, SSD, HDD, etc.).
  • Installing hardware/software for standalone pc and laptop (Windows and MacOS), IT equipment’s, etc.
  • Troubleshooting and resolving application issues, maintaining and updating technical support documentation.
  • Managing the IT assets, Windows & Microsoft Office licenses and planning to purchase.
  • Assisting IT Team Lead in implementing IT projects.
  • Assisting IT Team Lead in the security, efficiency and reliability of information technology, computer systems, and area telecommunications.
  • Other duties as assigned.


  • Bachelor's degree in Computer Science, Information Technology or related field.
  • 1-2 years of experience in the same position
  • In-depth knowledge and experience of computer hardware, software (Word, Excel, Outlook, etc.), and OS (Windows and MacOS).
  • Willing to travel on the jobs: Vung Tau & Binh Duong warehouses (by company car).
  • Certification as IT Technician will be an advantage (e.g. CCNA, CCNP, MCSA, MCSE, CompTIA A+, LPI 1&2).
  • Good at English skills, both written and verbal.
  • Positive work attitude. Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment


  • Working time: 8h/ day, 5 days/ week;
  • Annual Bonus: 1- 4 months salary depend on performance;
  • Lunch box support, annual medical check-up, healthcare program, sport activities (football, badminton), dance club, teambuilding, …; Have gifts for birthday, 20-10, 8-3, Mid-autumn, Year-end...
  • Working environment: international, flexible, creative, young and beautiful office;
  • opportunity to work with talented and friendly colleagues.
  • Having chances to rotate working in other branches such as Singapore, Taiwan, Australia, India, Indonesia when job needs;
  • Salary negotiation and promotion: once a year;
  • Company trip: 1-2 times/ year
  • Be trained, guided throughout the probation process and work officially;
  • Opportunity to meet and work with the largest corporations Vietnam and in the world.

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