Customer Success Manager (Us Market)

Công ty OpenCommerce Group
10 - 15 mil VND
Trung Phụng, Đống Đa, Hanoi, Vietnam
Full time
Published 23/07/2021

Job Description

  • Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful
  • Work closely with your customers to develop expansion opportunities and through referrals
  • Help customers use our service efficiently and generate direct results on the performance of their business
  • Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality
  • Working time: 01h30-05h00 AM (remote) + 13h00-16h00 PM (office)


Requirement

  • Have 1+ year experience in Customer Success or Account Management role
  • Written and verbal communication skills with a professional tone
  • Passionate about customer success and helping people
  • Have a great sense of customer service, a strong desire to learn, and be a great communicator
  • Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
  • Not required but knowledge of Key SaaS Metrics is a plus (CAC, LTV, MRR, Churn etc.)


Benefits

1.Salary

  • Competitive NET salary package
  • 13th-month salary
  • 1–4 month salary as an annual performance bonus
  • Opportunities to have stock options of a million-dollar company
  • Review salary per 6 months of employment

2.Working Environment

  • Leave Paid: 12 days for annual leave
  • Remote: 24 remote working days/year
  • Working day: Monday - Friday
  • Dynamic, flexible, and equal working environment
  • Working with a team full of young and passionate talents
  • Free lunch at the office cooked by our own chef
  • Boosting your creativity and productivity at work to the highest level at our modern working place
  • Flexible working hours, no dress code
  • Annual company trip

3.Training and self-development

  • Being updated with new technologies (Machine Learning, Artificial Intelligence, NoSQL, System Design,…)
  • Having chances to provide solutions for real e-commerce problems
  • Learning from the best in the field

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