Job Description
- Support the Operation Manager (OM) in achieving business goals.
- Manage the day to day operations within the support seller team including target driving, quality checking, and staffing needs.
- Build team spirit for a team with 50 – 80 members.
- Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
- Support to develop training plan for new CSRs and maintain continuous training for existing CSRs.
- Assist CSR's in exceeding customer expectations through excellent customer service and collect insight from clients.
- Provide regular, transparent feedback and reporting on CSR performance to the OM.
- Forecasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
- Fining the gaps in process and offering the best solutions to improve agent’s performance.
- Build the contest/reorganization program to motive outbound capacity.
- Identify risks and provide immediate action plans during sudden incident.
- Coordinate with other teams/ departments to achieve company's business goals.
- Minimum 1 years of experience in supervisor role (specialized in Call Center). Or 2 years in Team leader level.
- Goal better, data-driven, self-motivated leader, can-do attitude, open and supportive mindset.
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Work independently and proactively take on new responsibilities where most needed.
- Good at data and report to control backlogs & performance.
Skills
Customer Service Skill
Benefits
- Periodical bonus: twice/year.
- Position promotion, salary increase: once/year.
- 13th month salary.
- Insurances followed Vietnamese Labor Law.
- Bonuses, gifts for Holiday
- Activities: Birthday party, team building, company trip, etc
Career
Ho Chi Minh
101-300 employees
https://freec.asia/
HRTech
IT/ Web
About
freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam
Working Address
Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map
Copyright © 2021 Công Ty TNHH freecracyĐiện thoại: (84.28) 2253 4031
Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
