Customer Service Representative

15 - 20 triệu VND
9 Đoàn Văn Bơ, Phường 12, Quận 4, Thành phố Hồ Chí Minh, Việt Nam
Bán thời gian

Mô tả công việc

1/ Manage order and delivery

  • Captures, records and commits customer orders according to customer needs, agreement and defined service level
  • Proposes product alternatives in case of phase-out or shortage
  • If relevant, optimizes, plans and coordinates the delivery with customers and partners

2/ Monitor Execution

  • Handles customer orders portfolio and monitors execution
  • Liaise with the relevant partners to ensure on-time deliveries and service commitment
  • Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
  • Informs and follows up with customers

3/ Manage request

  • Captures customer’s requests & claims
  • Analyses and provides issue resolution or appropriate answer
  • Contacts follows up and closes the loop with the customer
  • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences
  • Shares recurring problems with the relevant internal partner(s) in order to find a solution

4/ Support sales

  • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

5/ Apply and improve work methods

  • Applies standards and procedures (including internal control rules & embargo ....).
  • Contributes to continuous improvement to enhance work methods and customer satisfaction

6/ Other tasks assigned by Manager upon business needs

Yêu cầu

  • Bachelor Degree in Foreign trade/ Business Administration-Accounting or related fields
  • At least 02 years of professional experience in customer service or related services in MNC
  • Possess effective communication skills (written and verbal) and Proficiency English in written & speaking
  • Advanced skill in excel, access, SAP, Power BI
  • Customer focus and serviced – mind oriented
  • Good level of solving a problem when facing with customers

Quyền lợi

  • The professional working environment in a MNC company.
  • Social Insurance, health insurance, unemployment insurance and annual leaves (based on Vietnamese Law).
  • 13th-month salary parade.

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