CRM
Customer Relationship Management (CRM)
Data Management
Web Development
data driven
Excel And Powerpoint
word
Customer Relationship Management (CRM)
Excel And Powerpoint
word
Customer Relationship Management (CRM)
Customer Experience
Customer Acquisition
Customer Relationship
Customer Engagement
Customer Satisfaction
Customer Service
Customer Relations
Customer Experience
Customer Relationship
Customer Service
Sales
Banking & Finance
Customer Support
Customer Satisfaction
Customer Experience
Customer Service
Customer Support
Customer Relationship
Giao Tiếp Tốt
Customer relationship management
dịch vụ khách hàng
tài chính
ngân hàng
freeC's Client
Ho Chi Minh
1 months ago
Eg.
• Sign-on bonus when applicable
• Up to 14th-month salary
• Bao Viet Medical Insurance
• Review performance 2x / year
Management
Sales
Business Development
Strategic Planning
Customer Relationship
Customer Support
Customer Relationship
Consulting
Sales
Customer Service
Marketing
Communication Skills
Sales
Customer Satisfaction
Customer Relationship
Customer Service Skill
Finance
Customer Service
Customer Support
Customer Satisfaction
Customer Relationship
Customer Engagement
Computer Literacy
Microsoft Office
Customer Relationship Management (CRM)
Customer Service
Administration
Sales
Customer Relationship
Customer Support
Customer Relationship Management (CRM)
CRM
Database
website development
Data Structures

Digital Experience Specialist (CRM)

Good Food
Full time
Ho Chi Minh
Published 19/05/2022

Working Address

  • 10 Đường Mai Chí Thọ, Thủ Thiêm, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh, VietnamView map

Job Description

1.      CRM & DATA

Build CRM & Data Platform and maximize/ optimize its usage, to ensure it works seamlessly to serve customer receruitment, retention and loyalty on both offline and online channels.

Develop and execute Customer Journey Mapping and touch points analysing on offline and online channels to maximize commercial opportunities.

Create & execute CRM programs (schemes, value exchanges, data segmentation) to engage consumer to build users base and maximize commercial opportunities.

- Manage the business’s day-to-day customer engagement & data.

- Supervise and maintain the installation, configuration and support of the CRM platform and work closely with external CRM & Data agencies to analyze and resolve any issues in a timely and accurate manner.

- Perform analysis of data to provide insights into customer behaviours, segmentations.

- Work with Digital Content person to produce materials for EDM, SMS, Chatbot, … in CRM journey

Partners to work with: Digital Media, Digital Content, Creative team, third party CRM platform, external CRM & Data agency (depend on the workload and business prioritization)

2. CORPWEB MANAGEMENT

- Work with Digital Manger to develop strategy of corporate website to ensure the user experience on website is the best in class and trigger the purchase intent

- Mainly be responsible for building website layout/ design, UI/ UX and CMS

- Work with Digital Content person and Designers to implement brand images & content on website

- Do the website health track reporting in periodical times

- Analyse the website reports to outline actionable optimization on website.

- Worked directly with Digital Media person to drive and optimize Search performance.

Partners to work with: Digital Media, Digital Content, Creative team, Trade team, external website agency

3. SOCIAL MEDIA FANPAGE

- Have the ownership role of Facebook fanpage/ Zalo Official Account/ Instagram page

- Coordinate with Digital Content person to update Social pages with daily content update.

- Monitor social media page by weekly/ monthly/ quarterly report with data-driven mindset to share the feedback back to Content team.

Partners to work with: Digital Media, Digital Content, external social media agency (depend on the workload and business prioritization)

4. D2C WEBSITE MANAGEMENT

- Work closely with Digital Commerce person to open the D2C website from scratch to sell Good Food products to end-customers

- Develop and build website user flow and CMS system

- Work closely with Digital Commerce person on display the promotion schemes on website

-Work closely with Digital Content & Digital Commerce person for website content & visual

Partners to work with: Digital Media, Digital Content, Digital Commerce, external website agency, third party CRM platform, external CRM & Data agency (depend on the workload and business prioritization) 

Skills

CRM
Customer Relationship Management (CRM)
Data Management
Web Development
data driven

Requirement

- Bachelor’s Degree is required.

- At least 2 years working experience in CRM, data, website development

- At least 1 year working experience in data-driven projects

- Digital Marketing understanding is required.

- Have experience with CRM platforms. 

Benefits

- Salary: The agreement depends on the capacity of the candidate when participating in the interview.

- Plus incentive/KPI quarterly & yearly Achievement award according to Company's business results

- Working location: Ho Chi Minh, Vietnam

- Working times: From Monday to Friday (8:30 – 18:00)

- Professional working environment, dynamic, advancement

- Participate in advanced training courses on and off the company

- Fully entitled to other social welfare regimen such as:

  • Social, accident insurance and health insurance
  • Annual holiday;          
  • Participate in the activities of the Company quarterly 
  • Visiting the sickness, fondness, the union's birthday.
  • Annual leave: 12 days

- Enjoy other modes as prescribed by the company

Career

Introduce about company
Good Food
Food
Import / Export
300+ employees
Ho Chi Minh
http://www.goodfood.com.vn
About us

GOODFOOD - THỰC PHẨM NHẬP KHẨU CAO CẤP Với 100% vốn đầu tư từ Úc, GoodFood tự hào am hiểu thị trường về lĩnh vực thực phẩm. "WE BRING YOU GOODFOOD FROM AROUND THE WORLD" Là một trong những công ty phân phối thực phẩm hàng đầu tại Việt Nam, đại diện cho một số công ty thực phẩm lớn nhất thế giới và các thương hiệu nổi tiếng nhất, với mạng lưới phân phối phát triển nhanh khắp Việt Nam, bao gồm tất cả các phân khúc dịch vụ thực phẩm và bán lẻ. Thành công của chúng tôi phụ thuộc vào sự thành công của khách hàng. Niềm tin này khuyến khích chúng tôi làm việc chăm chỉ để nuôi dưỡng các mối quan hệ khách hàng tốt nhất để đạt được mục tiêu trở thành người dẫn đầu ngành.

Văn phòng chính: Unit 18 Sarica Tower A , Sala City, Thu Thiem New Urban Area 10 Mai Chi Tho Street, District 2, Ho Chi Minh City, Vietnam

Kho hàng: 194 Ung Văn Khiêm,P25,Quận Bình Thạnh,TP.HCM Tel:

Chi nhánh Hà Nội: Suite 702, Oriental Tower, 324 Tay Son Street, Dong Da District, Hanoi, Vietnam

Address

10 Đường Mai Chí Thọ, Thủ Thiêm, Thành Phố Thủ Đức, Thành phố Hồ Chí Minh, VietnamView map

Gallery