Customer Care Quality & Training Supervisor
Chứng khoán Phú Hưng

Full time

Hiring 1 people

Ho Chi Minh

Published 21/06/2021

Working Address

Support the Head of Department in supervising the activities of the Customer Service Department
Together with the Head of Department to build the internal working process (Hotline/Online/Confirmation/Return); between the Customer Service Department and other departments in the company to ensure that all work is carried out in accordance with the process and with high efficiency as required.
Develop job descriptions/capability assessment criteria for employees…etc. based on actual requirements from the job.
Organize periodic surveys and evaluations of customers on deal quality, customer care service quality; listen to customers‘ opinions and expectations to build an effective customer service system.
Monitoring the quality through the customer’s survey and evaluation plan as well as the flow of customer feedback on product/service quality.
Coordinating with the relevant Department Heads to provide support measures to resolve customer complaints in a satisfactory and timely manner to ensure effective customer service activities.
Make reports under the direction of Head Customer Service Contact Center
Support Training and update Report daily

Must have expertise in law, accounting and auditing; enough experience, credibility and competence to execute their assigned tasks effectively.
Good communication skills.
Proficiency in office computer applications (Word, Excel, and PowerPoint).
English communication is an advantage.
At least 1 years’ experience in customer service.
Honest.
High sense of responsibility.
Able to working under high pressure.

Customer Experience

Customer Relations

Customer Service

Customer Service Skill

Customer Satisfaction

Competitive salary based on ability
Consider salary increase 1 time / year
Granting the right to eat and park at the building
Set up annual health, 24/24 Accident Insurance (HEALTH INSURANCE) and Social Insurance with 100% salary package
Packaged health insurance at PJICO (Supervisory level and above)
Join the company that builds the program
Support costs when participating in training courses of the company
Bonus includes: KPI bonus, year-end business results and Tet holiday up to 3.5 months salary (including 13th month)
Holidays: 12 days/year