Customer Care Agent

South Asia Services

• External communication with the client via email and phone about:

- Making Doctor visit appointment

- Providing guideline document for Covid-19 vaccination, isolation, emergency contact…

- Healthcare benefit: claim status, claim guideline, direct billing…

• Ensure the respect of timeline of answer as mentioned in the internal guideline;

• Update information of medical guideline from Government for Covid-19 pandemic and prepare Sales kit/Customer Care kit;

• Keep update and relationship with partner Medical Providers;

• Manage client data on internal Management System and CRM;

• Other tasks assigned by Line manager.

- Microsoft office skills (Excel, Word,...);

- High integrity, good communication and problem-solving skills;

- Client-oriented, innovative and critical sense;

- Be able to work in a team and under pressure;

- Be able to work in Shift;

- Good English is an advantage;

- Experienced in Customer Service/Insurance/Healthcare is a bonus (fresher are also welcomed)

- Working time: Monday -Friday(8h30am-5h30pm) or work in shifts (if requested)

- Negotiation Salary (7-10Mil) up to your experience;

- Social insurance after Probation period (2 months);

- 24/7 accident insurance, health insurance according to the company's regulations;

- Opportunities for advancement and professional training skills;

- An open and long-term stable working environment.