Job Description
- Ensure all staff are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieves the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
- Work with workforce management tools and business tools to monitor to ensure schedules are achieved.
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
- Working with Global team & build up client relationship and handle all reports (if needed).
Skills
Customer Service Skill
Requirement
- University/Colleges required.
- 1 year minimum supervising/leading a team of 20 or more people.
- Experience in E-Commerce, Technology is a plus.
- Upper-Intermediate level in English.
- Experience in a high-growth organization strongly preferred.
Benefits
- Salary: negotiation
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th month salary, Bonuses, gifts for Holidays
- Insurances followed Vietnamese Labor Law
- Activities: Birthday party, Employee engagement activities
- Working time: 8 hours/ day, 6 days/ week, base on project time (24/7).
Career
Ho Chi Minh
101-300 employees
https://freec.asia/
HRTech
IT/ Web
About
freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam
Working Address
Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map
Copyright © 2021 Công Ty TNHH freecracyĐiện thoại: (84.28) 2253 4031
Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
