Lê Văn Hưu, Ngô Thì Nhậm, Hai Bà Trưng, Hà Nội, Việt NamView map
Job Description
Manage the customer database and ensure it is segmented effectively for targeted marketing and CRM activities
Build CRM strategy and implementation to meet business and brand objectives.
Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in the area of CRM and analytics.
Evaluate and propose changes to improve the effectiveness of new customer recruitment, retention, and upselling programs.
Build up and manage the loyalty programs to increase customer experience and customer satisfaction (gifting, events, visits...)
Ensure customer experience and customer service standard are well executed in store
Work closely with cross-functional task team and lead peers to optimize CRM campaigns and ensure timely deliverables.
Work closely with marketing team to develop client communication on CRM platform which fulfill and amplify brand marketing objectives.
Handle customer feedbacks and complaints
Manage relationship with partners
Graduated from business administration, marketing or related fields
2 years proven working experience as CRM, corporate sales, marketing, guest relations or partnership management
Profound in luxury loyalty, customer service, customer acquisition, re-engagement and retention strategies.
Problem solving and result driven, attention to detail
Interpersonal, integrity, excellent communicator
Fluent in writting and speaking English
IT literacy (Outlook, Word, Excel and PowerPoint) & presentation
Hands on experience with CRM software/system
Having social networking with high profile customers will be considered as an asset
Skills
Customer Relationship Management (CRM)
Sales And Marketing
b2b marketing
Benefits
13th Salary
Monthly incentive
Year end bonus
Health insurance for yourself & your family
Full compulsory insurance
14 AL
Health Check
Team Building, Year end party, birthday...and other befenits