15 - 20 mil VND
Lê Văn Hưu, Ngô Thì Nhậm, Hai Bà Trưng, Hà Nội, Việt Nam
Full time
Published 25/08/2021

Job Description

  • Manage the customer database and ensure it is segmented effectively for targeted marketing and CRM activities
  • Build CRM strategy and implementation to meet business and brand objectives.
  • Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in the area of CRM and analytics.
  • Evaluate and propose changes to improve the effectiveness of new customer recruitment, retention, and upselling programs.
  • Build up and manage the loyalty programs to increase customer experience and customer satisfaction (gifting, events, visits...)
  • Ensure customer experience and customer service standard are well executed in store
  • Work closely with cross-functional task team and lead peers to optimize CRM campaigns and ensure timely deliverables.
  • Work closely with marketing team to develop client communication on CRM platform which fulfill and amplify brand marketing objectives.
  • Handle customer feedbacks and complaints
  • Manage relationship with partners

Requirement

  • Graduated from business administration, marketing or related fields
  • 2 years proven working experience as CRM, corporate sales, marketing, guest relations or partnership management
  • Profound in luxury loyalty, customer service, customer acquisition, re-engagement and retention strategies.
  • Problem solving and result driven, attention to detail
  • Interpersonal, integrity, excellent communicator
  • Fluent in writting and speaking English
  • IT literacy (Outlook, Word, Excel and PowerPoint) & presentation
  • Hands on experience with CRM software/system
  • Having social networking with high profile customers will be considered as an asset

Benefits

  • 13th Salary
  • Monthly incentive
  • Year end bonus
  • Health insurance for yourself & your family
  • Full compulsory insurance
  • 14 AL
  • Health Check
  • Team Building, Year end party, birthday...and other befenits
  • Discount polilcy
  • Training and career path.
  • Great working environment.

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