Client Solution Specialist (Bangkok)

ADI CONSULTING COMPANY LIMITED
20 - 30 mil VND
Bangkok, Thái Lan
Full time

Job Description

  • Analyze performance of priority accounts (problematic or top-tier advertiser) and create optimization actions. Optimization goals include:

- Account up-selling

- General creative tips and best practices

- Bidding/Budget/targeting recommendations

  • Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
  • Able to identify high-value opportunities and low-hanging fruit
  • Tier BoB and apply different approaches to manage advertisers of each tier to drive revenue
  • Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience
  • Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice
  • Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions
  • Daily management of target SMB customers advertising on Client’s platforms, provide account optimization advice to advertisers by telephone and email to increase advertisement spend

Requirement

  • Graduate with 1-3 years of working experience in Customer Services
  • Minimum 1 year experience in Sales & Marketing
  • B2 or C1 proficiency level of the target language as defined below, with additional knowledge of English considered as a plus (the term “B2” and “C1” shall have the definitions set forth under CEFR, which can be updated and revised from time to time by the relevant authority)
  • Excellent oral and written communication skills.
  • Passion for learning and creative problem-solving.
  • Strong knowledge of cultural context in the user countries supported
  • The analytical frame of mind.

Other skills

  • Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously
  • Adaptable to learn new processes, concepts, and skills.
  • Demonstrates the ability to work as part of a team adding positive attitude and business focus
  • Ability to work in a fast-paced work environment
  • Enjoying challenging opportunities
  • Ability to communicate in a dynamic environment throughout all management levels
  • Ability to solve urgent matters and work under pressure
  • Reliable, proactive approach to entrusted tasks 

Benefits

  • Moderate to no travel depending on project involvement
  • Client holidays are observed
  • Cyclical work shift
  • Overtime may be required

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